Concierge - Charles Orvis Inn

Job Summary

This role is to be of service on property for guests, visitors and groups staying at the Charles Orvis Inn.

• Serve as a welcoming, knowledgeable presence for guests before and during guests stay
• Proactively identify guest needs and opportunities to elevate the stay
• Prepare and set up a continental breakfast and serve in‑house guests mainly during the time period of 7 AM – 10 AM each day
• Prepare, set up and break down afternoon honor bar and be available onsite to reserve guest evening dining experiences and activities mainly during the time period of 3 PM through 7 PM
• Communicate with appropriate departments and employees to ensure guests’ experiences are above and beyond
• Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
• Arrange special amenities, transportation, special requests, and custom guest experiences
• Support VIP, repeat, and special‑occasion guests with an enhanced service level
• Assist with guest issue resolution and service recovery when appropriate
• Maintain alignment with Front Office SOPs and resort service standards
• Collaborate closely with Front Office and Activities Interns

• Maintain and curate guest‑facing information spaces
• Be knowledgeable of information and ensure it is accurate, current, brand‑aligned, and seasonally relevant
• Partner with Reservations, Front Office, Marketing, F&B and Activities to ensure updates related to hotel offerings, hours, events, and local partnerships
• Own and utilize GIR platform to track and follow up on guest requests as part of our commitment to delivering exceptional guest experiences

• Support hotel‑hosted events and experiences
• Serve as a guest liaison during events
• Share guest feedback and insights with leadership

• Operate as a self‑directed role with strong ownership and accountability
• Communicate proactively with leadership regarding guest trends and opportunities
• Work collaboratively across departments to ensure consistent guest messaging

• Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid holidays for full‑time status employees
• EOS Family Matters Program of 3+ months fully paid parental leave for new parents
• Retirement savings option of 401k with employer match of up to 4% for all employees
• Complementary $25,000 in life insurance and $1,000/mo. in long‑term disability coverage for full‑time employees
• Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Company‑funded Employee Assistance Program for life challenges and mental health resources
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Competitive wages with ongoing market analysis
• Annual performance evaluations with eligible compensation adjustments
• EOS Employee/Immediate Family Lodging Rates as low as $59 per night
• EOS Friends and Family Lodging Discounts
• EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
• Internal referral bonus programs up to $500 per referral
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture with flexible and understanding work‑life equality

This is an hourly position with the opportunity for part‑time hours and a potential wage range of $18.00 to $22.00 per hour. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications.

• Ability to remain standing for up to 8 hours
• Ability to remain seated for up to 8 hours
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to view a digital computer/tablet…