DMC Marketing Player Development Manager; Where

DMC Marketing Player Development Manager (Full-Time) Where needed

Job Category: Magic

Requisition Number: DMCMA
001257

• Full-Time
• On-site

Showing 1 location

Dakota Magic Casino
Hankinson, ND 58041, USA

Job Closes:
July 3rd, 2026

SUMMARY:

Oversees daily operations of the Casino Hosts and Magic Rewards Club. Responsible for growing and retaining our guest database through one-on-one interactions, telemarketing, written correspondence, direct contact, and on and off-site event participation. The Player Development Manager will ensure customer retention, increased trip frequency, guest loyalty and repeat business by building personal relationships with our mid-level and VIP club members.

Required:

• Tribal Members of the Sisseton-Wahpeton Oyate are exempt from the knowledge and education below but are held to all skills and abilities required.
• At least 21 years of age
• Bachelor Degree in Marketing and 2 years of experience in Player’s Club and Player Development Operations.
• Associates Degree in Marketing or related field and 4 years of experience in Players’ Club and Player Development Operations.
• 6 years combination of education and experience in Players’ Club and Player Development Departments.
• Familiar with a sales/lead software to automate and track host opportunities (preferred, not required)
• Knowledge of Aristocrat and Agilisys software preferred.
• Knowledge of Microsoft Office suite applications.

Required:

• Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills
• Accurate and detail-oriented
• Excellent problem-solving skills
  
  All skill and abilities must be documented and/or proven.

Required:

• Displays leadership qualities and the ability to serve both internal and external customers
• Must be able to manage departmental budget and control labor and expenses
• Ability to maintain high confidentiality
• Ability to independently manage multiple tasks in a professional manner
• Ability to maintain a professional demeanor
• Excellent employee development and instructional skills
• Must show excellent training skills and the ability to teach others on superior guest service skills
• Must have an outgoing, exciting and friendly personality
• Must be able to communicate with strangers, using all communication avenues available
• Must maintain professional appearance at all times as defined by the department Director
• Must be able to travel as needed

• Responsible for the overall operations of the Casinos Hosts and Rewards Club.
• Develop a plan and strategy to develop new, maintain existing, and reactivate inactive guests.
• Assist with development and implementation of special events and promotions and ensure appropriate manpower is scheduled to handle increased business demands.
• Ensures a maximum level of guest service is achieved, and maintain the Reward’s Club and Hosts.
• Assess and manage host player assignments, monitoring performance and goals regarding levels of production by the hosts. Track hosts performance on agreed upon parameters for potential bonus opportunities.
• Prepare and distribute reports as required and requested by General Manager and other department managers.
• Provide personal service to our Premier and Elite guests by making hotel, restaurant, and concert, event, and golf reservations as needed or requested by our guests.
• Demonstrates leadership skills by aligning and inspiring the team to achieve Dakota Magic Casino & Hotel’s Vision and Mission.
• Execute programs that improve guest service, team building, team efficiency, and team member morale.
• Collaborate with the Director of Marketing to establish and manage criteria for point and comp reinvestment strategies.
• Act as a role model for team members by focusing on the demonstration of positive action, behavior, attendance, work ethic, and guest service.
• Responds to guests’ complaints, concerns, and suggestions in a timely manner.
• Adheres to all regulatory, departmental, and safety regulations and policies.
• Responsible…