Member Success Representative

Overview

Superpower is looking to bring on a Member Success Representative to join our high-touch concierge support team. This isn’t your average support role, our members deserve white-glove concierge-level support and we’re committed to going above and beyond.

As a Member Success Representative, you’ll be the first point of contact for our members, acting as a trusted guide through their health journey with Superpower. Whether it’s helping our members schedule a blood draw, or orienting them to our platform, you’ll ensure every interaction is seamless, empathetic, and solutions-focused.

This role is best suited for someone who thrives in a fast-paced, service-driven startup environment, has a passion for improving the future of healthcare, and can think critically while delivering outstanding, compassionate support.

• Be the first point of contact for members and act as a trusted guide through their health journey with Superpower.
• Help members schedule a blood draw and orient them to the platform.
• Ensure every interaction is seamless, empathetic, and solutions-focused.

• 2+ years of customer support experience in a fast-paced, high-touch environment. Concierge and/or healthcare support experience is strongly preferred.
• Excellent critical thinking and problem-solving skills, with a calm and resourceful approach under pressure.
• Meticulous attention to detail; you catch the small stuff that others might miss.
• Strong written communication skills; warm, friendly, and engaging in interactions.
• Highly organized and proactive; able to anticipate member needs and deliver exceptional support.
• Quick to learn and highly adaptable; comfortable with new processes and developments.
• Team-oriented mindset with willingness to support colleagues and members.
• Passionate about transforming the healthcare experience and providing empathetic, high-quality support.
• Commitment to privacy and confidentiality with a strong understanding of HIPAA compliance or willingness to learn and uphold it.
• Ability to work a full-time schedule (40 hours/week), wed-sun 12pm - 9pm PST.

Superpower is a new health system on a mission to extend and enhance human life. We started with lab testing, then data aggregation / digital twin, then an AI doctor, and now peptides.