Director, Product Management; OMS Digital Platforms

What you’ll do

Product Vision &

Roadmap:

Define and execute a multi‑year product strategy for OMS digital delivery via customer portals, internal service tools, and API/EDI touchpoints.

• End‑to‑End Experience Ownership:
  Lead product discovery and design for core OMS functions, including order capture, validation, orchestration visibility, and exception handling.
• Omni‑Channel Strategy:
  Drive a unified product experience across self‑service ordering and resolution workflows, ensuring a frictionless journey for both customers and internal stakeholders.
• Operations & Process Innovation:
  Partner with Ops and Service teams to identify friction points and build high‑volume workflows that reduce manual effort through product automation.
• Data‑Driven Decision Making:
  Own product analytics for OMS, ensuring performance metrics and SLA dashboards are intuitive, actionable, and aligned with business outcomes.
• Platform Governance:
  Establish product standards and error‑handling patterns to ensure a unified user experience across the integrated OMS/WMS/TMS suite.
• Cross‑Functional Leadership:
  Lead a multidisciplinary POD of Product Managers, UX designers, and engineers to deliver high‑impact features in an Agile environment.

• Education:
  
  Bachelor’s degree in computer science, Business, or a related technical field.
• Experience:
  
  Minimum 12 years in software product management or engineering; minimum 6 years in a leadership role managing product life cycles.
• OMS Expertise:
  Deep domain knowledge of order life cycles, complex orchestration, and global exception management.
• Product Mastery:
  Proven track record of scaling workflow‑heavy B2B or SaaS supply chain platforms.
• Communication:
  Exceptional executive presence with the ability to translate complex technical roadmaps into clear business value for stakeholders.
• Familiarity with WMS, TMS, ERP, and the broader logistics tech stack.
• Experience leveraging AI/ML to drive intelligent automation and predictive workflows.
• Background in managing multi‑tenant platforms or integration‑heavy ecosystems.

Up to 25% travel may be required.

Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi‑weekly basis.

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