Sales Engineer, Cognigy

Role Overview

As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value.

• Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.
• Tell compelling stories. Deliver customized, high‑impact demos and presentations that paint a vision of what exceptional customer experience looks like.
• Respond to RFIs and RFPs. Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out.
• Drive POVs. Design and execute proof‑of‑value that demonstrate real‑world value and accelerate deal velocity.
• Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
• Upskill others. Provide technical expertise and upskill others across adjacent teams, becoming a go‑to voice for AI.

• 7+ years in a solutions engineering, pre‑sales, or sales architecture role, engaged in planning and executing complex enterprise software sales.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience, with deep familiarity of the CCaaS landscape.
• Proven track record delivering best‑in‑class solutions with strong work examples.

• Strong JavaScript programming and scripting skills.
• Hands‑on experience with conversational AI, chatbots, virtual agents, or low‑code automation platforms.
• Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions.
• Experience with enterprise SaaS architecture, APIs, and integrations.
• Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools.
• Comfortable leveraging AI‑assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions.

• Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes.
• Analytically minded with excellent problem‑solving, presentation, and storytelling skills.
• Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them.
• Skilled at managing multiple priorities and deliverables across concurrent client engagements.

• Bachelor's degree in a related technology field; MBA preferred.
• Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms.

Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.

Requisition

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.