Provider Research Analyst

3131 Technology Drive NW, Mandan , North Dakota 58554 , United States

Key Responsibilities

• Provider Outreach: Evaluate and engage utility providers to secure the most efficient bill delivery methods.
• System Troubleshooting: Monitor automated workflows and quickly diagnose production robot exceptions.
• Data Investigation: Analyze, track, and resolve recurring processing failures for incoming emails and bills.
• Process Optimization: Identify and champion opportunities to increase automation, reduce manual work, and maximize system accuracy.
• Cross-Functional Collaboration: Act as a vital liaison between external utility vendors and internal development/testing teams.

Qualifications & Preferred Skills

• Tech-Savvy: Strong overall computer aptitude, including high comfort with Google products.
• Analytical Problem-Solver: Exceptional attention to detail with a natural talent for troubleshooting system anomalies.
• Clear Communicator: Professional written and verbal skills, backed by excellent phone and email etiquette for vendor outreach.
• Driven Work Ethic: Self-motivated and capable of working independently with a strong sense of urgency.
• Adaptable: Highly flexible, open to direction, and eager to thrive in a dynamic, fast-paced environment.

Key Responsibilities

• Provider Outreach: Evaluate and engage utility providers to secure the most efficient bill delivery methods.
• System Troubleshooting: Monitor automated workflows and quickly diagnose production robot exceptions.
• Data Investigation: Analyze, track, and resolve recurring processing failures for incoming emails and bills.
• Process Optimization: Identify and champion opportunities to increase automation, reduce manual work, and maximize system accuracy.
• Cross-Functional Collaboration: Act as a vital liaison between external utility vendors and internal development/testing teams.

Qualifications & Preferred Skills

• Tech-Savvy: Strong overall computer aptitude, including high comfort with Google products.
• Analytical Problem-Solver: Exceptional attention to detail with a natural talent for troubleshooting system anomalies.
• Clear Communicator: Professional written and verbal skills, backed by excellent phone and email etiquette for vendor outreach.
• Driven Work Ethic: Self-motivated and capable of working independently with a strong sense of urgency.
• Adaptable: Highly flexible, open to direction, and eager to thrive in a dynamic, fast-paced environment.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

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