Energy Efficiency Program Manager

Responsibilities

• Champion a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, sense of belonging, customer service, and operational excellence.
• Responsible for achieving annual energy savings and program spending goals cost‑effectively and prudently; participate in the development of policies, procedures, project workflows and quality control mechanisms to ensure implementation of cost‑effective energy efficiency programs.
• Conduct pre, post and mid project inspections based on the program’s technical specification; coordinate with the manager, program analyst, and the program evaluators to maintain a full understanding of evaluation plans.
• Perform quality assurance/quality check and program audits (on‑site verification and electronic review of field data in program tracking database) per program guidelines.
• Periodically review and calibrate program trade partner’s equipment (such as monometers, blower door, duct blaster) for accuracy, inspect quality of installation and material, review project support documentation and installed project inspections.
• Effectively communicate energy efficiency terminology and concepts to non-technical individuals, maintain professional relationships with program stakeholders, identify and elevate issues or areas of concern for a project or trade partner to the EE Manager, and develop and implement strategies to address those issues.
• Analyze and review reports, spreadsheets, and program tracking database for accuracy, completeness, errors, and eligibility; identify errors in both written and text documents and resolve; perform field inspections at customer facilities and report accuracy, completeness, errors, and eligibility of work performed by the trade partners.
• Assist EE manager with the development of the annual comprehensive energy efficiency programs’ implementation and operational plans including training and development of staffing and/or contractors in coordination with growing program requirements.
• Recruit, manage, train, assess and assist program trade partners to successfully deliver programs; independently conduct on‑site meetings with customers; follow up to engage customers in the energy efficiency programs.
• Stay abreast with residential energy efficiency market, codes and standards, peer utility programs and regional/national advances in residential market; support EE Manager with the development and implementation of appropriate metrics to manage business risks and improve decision making; consider future implications beyond an immediate problem.
• Contribute innovative ideas to develop and drive continuous improvement of EF service delivery and processes; identify areas for automation to reduce routine manual tasks.
• Stay up to date with all department software with a continued focus on utilizing tools to improve EE; participate in the integration of current systems (e.g., SAP) and analytical techniques to enhance/streamline current operations.
• Model and promote ethical business conduct and compliance with both the letter and spirit of all laws, rules and regulations to which Cleco is subject.

• Bachelor’s degree in public administration, business, marketing, engineering, or related field required unless 5+ years of related experience in Energy Efficiency/Energy Conservation.
• Experience with financial systems/SAP preferred.
• Strong project management skills.
• Willingness and ability to learn new technologies on the job.
• Proficient at functioning effectively within a team environment, presenting ideas and opinions in a respectful and collegial manner.
• Strong customer focus mindset.
• Promote and always adhere to safe work practices.

• Holding certified energy manager (CEM) or business energy professional (BEP) or ability to attain during first year of employment.
• BPI or RESNET certification preferred.
• Experience in recruiting, managing, training, and assessing program trade partners.