Customer Service Representative and Graphics - Part Time

CSR-Graphics

Large wholesale format printing company located in Mandeville, Louisiana has an opening for a CSR-Graphics. Must have graphics background and excellent communication skills. Part time Monday - Friday 8:00AM – 2:00PM or 9:00AM - 3:00PM.

• Answer incoming calls, general inquiries and answer product issues.
• Create estimates, orders, shipping quotes, and service questions in a timely manner.
• Save art to folders and send to pre-press.
• Handle any and all customer service needs and request. Maintain professionalism with clients and working to establish a positive rapport.
• Update customer information in the customer service database, when needed.
• Impact the company's bottom line by problem solving and help keep clients into repeat customers.
• Assist with walk-in clients with pick-up orders.
• Assist Sales Representatives with orders, estimates and promotional materials when requested.
• Assist Operations Manager with custom quotes and special orders.
• Close job tickets and send final invoices to customers who are on terms.
• Website monitor online orders and payments.
• Post customer payments in system.
• Filing and organizing hard and electronic copies of various files.
• Communicate with customers on behalf of pre-press and/or production.
• Website monitor and administration.
• General office administration.
• Communicate problems or issues to management.
• Maintain quality control and color management.
• Coordinate art proofs to Pre-Press.

• Evaluate customer artwork and correct as necessary.
• Set file up for best production, yield, workflow.
• Create proofs and email customer proofs.
• Manage file storage and history.
• Consult Customer Service Department and customers with design criteria.
• Set up files to print colors as required.
• Manipulate file transfer to ensure accuracy.
• Graphic design for customer as well as house advertising blasts.
• Color management – part of team.
• Work with Production Manager to create new product ideas/product lines.
• Help troubleshoot color management issues.
• Assist with production flow as needed.

Compensation: $16.00 - $22.00 per hour