Systems Specialist

Company Description

PJ’s Coffee of New Orleans is a specialty coffee company rooted in the rich coffee heritage of Louisiana and the culture of the Crescent City. Building on more than two centuries of coffee tradition, PJ’s sources premium Coffee Arabica beans from leading coffee‑growing regions such as Sumatra, Ethiopia, Colombia, and Kenya. Beans are hand‑selected, carefully processed, and roasted in small batches to preserve quality and flavor.

With a legacy started by founder Phyllis Jordan over two decades ago, PJ’s continues to honor New Orleans’ role as a coffee hub for North America. Every cup reflects the company’s commitment to craftsmanship, authenticity, and the distinctive taste of New Orleans.

The Systems Specialist is responsible for supporting and maintaining the technology platforms utilized throughout PJ’s Coffee franchise system. This role serves as the primary point of contact for technology‑related initiatives, platform administration, and technical support. The Systems Specialist works closely with Operations, Technology, Training, and Franchisees to ensure technology systems are functioning efficiently and aligned with business objectives.

• Recognize customer and staff requirements by streamlining operations through technology.
• Assist in coordinating testing of new technologies.
• Assist with key projects that require system‑wide technology changes (e.g., POS enhancements, platform migrations).
• Ensure all technology manuals and related documentation are maintained and updated.
• Train operations support team members on technology platforms to better support franchisees.
• Support and oversee technology systems to meet current and future business requirements.
• Update POS and app platforms for menu changes.
• Maintain oversight of technology systems and network documentation.
• Add new locations to all required technology platforms.
• Maintain troubleshooting issues through the ticketing system.
• Maintain communication with technology vendors and service providers.
• Provide technology support to franchisees and internal team members.
• Assist with technology set-up and onboarding for new store openings and transfers.
• Monitor and report technology‑related issues and resolutions.

• Technical aptitude and troubleshooting skills.
• Attention to detail.
• Documentation and organization skills.
• Ability to train and support users.
• Commitment to company values.

• Minimum of 2 years of experience supporting business technology systems, POS systems software platforms, or related technology environments preferred.
• Experience working in franchise, retail restaurant or hospitality environment preferred.
• Proficiency in Microsoft Office Suite required.
• Experience with POS systems, mobile applications, integrations, and SaaS platforms preferred.
• Strong problem‑solving and organizational skills.

Benefits and 401k are included with employment once employee meets qualification standards set by the company.

Compensation will be based on experience, qualifications, and performance.

Additional incentive opportunities may be established at the discretion of the company.