Collision Parts Coordinator

Company: Gerber Collision & Glass

The Parts Coordinator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while proactively managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The role plays a pivotal part in the customer’s experience by verifying the accuracy and quality of parts received in a timely manner as per the production schedule and vehicle needs.

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Work with vendors to order and receive all parts as indicated on the repair orders, confirming quality, correctness, and quantity, and accurately identifying parts necessary to complete repairs in the shop.
• Ensure timely parts distribution to the shop in accordance with the production schedule.
• Enter all parts invoices into the recommended Management Information System (MIS).
• Label and track all parts by the R.O.# and store them with the vehicle and/or scheduled repairs.
• Communicate all Parts Price Changes (also known as Parts Price Increases – PPI) to all required team members.
• Order and receive supplemental parts in the MIS, monitor performance of parts, materials, and sublet vendors.
• Ensure daily reconciliation of the parts vendor invoice history report (e.g., 043 Report).
• Ensure invoices and credit memos are posted, filed, and scanned in a timely manner.
• Ensure vendor invoices have the correct negotiated discount to maintain proper profit margins.

• High School Diploma or equivalent.
• 1‑3+ years of experience working with automotive parts (auto body parts is a bonus).
• Customer service oriented and strong organizational ability to manage pressure and conflicting demands and prioritize tasks.
• Takes initiative in problem‑solving situations.
• I‑Car Registered (working towards Gold Class certification).

• Communicate effectively, both verbally and in writing.
• Strong attention to detail and a high degree of accuracy.
• Effectively manage a fast‑paced environment, demonstrating multi‑tasking ability while working under pressure.
• Working knowledge of vehicle repairs practices.
• Proficiency with Management Information System:
  Summit, Repair Centre.
• Knowledge of Mitchell, Audatex, parts sourcing platforms (Car‑part, Progi, APU, LKQ, B2B).
• Solid problem‑solving abilities.
• Above‑average computer proficiency.
• Above‑average organizational skills.
• Ability to keep up and succeed in a fast‑paced working environment.
• Ability to work well with others and achieve common goals.

• Frequently required to bend, crouch, reach, handle tools.
• Lift in excess of 50 lbs. of materials.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job. The physical demands of your job must be met to successfully perform the essential functions of the job.

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer‑Paid Short‑Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non‑Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

$14 – $20 per hour. Compensation is commensurate with skill, education, and experience. Supplemental pay may include bonus opportunities tied to individual or business initiatives.