Branch Manager JFF Hwy Mandeville

Branch Manager I JFF Hwy 59 Mandeville 5080

Job Category
:
Branch Ops

Requisition Number
: BRANC
004168

• Posted :
  February 12, 2026
• Full-Time
• On-site

Showing 1 location

Mandeville, LA 70471, USA

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Tuition Reimbursement and Competitive Scholarships
• Short Term & Long-Term Disability Benefits
• Employee Assistance Program

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Department: Retail Operations

Reports To: Director of Branch Operations – U.S. Branches

SUMMARY

Under general supervision, the Branch Manager I is responsible for the efficient and effective management of the operation of a Level 1 branch (1-7 team members). They will be relied on to coach, develop, and empower their team to provide extraordinary member service. The Branch Manager will be expected to have community involvement and excellent leadership skills. They are responsible for motivating their team to reach all sales and production goals each month and year.

The Branch Manager is relied on to ensure all aspects of Credit Union Policies and Procedures as well as the Credit Union Service Standards are followed by branch team members.

The Branch Manager I makes daily decisions as to work methods, workflow and member service, and implements decisions through their direct reports. This position is expected to show initiative in proactively addressing branch performance issues. The Branch Manager I resolves member complaints within the scope and authority of the position.

SUPERVISORY RESPONSIBILITIES

Oversees branch operations and supervises branch staff, including interviewing, selecting, training, and scheduling team members; coaching, counseling, and disciplining team members; evaluating performance; recommending team members for promotion, and transfer or termination.

Provides input as directed by the Director of Branch Operations, in the development of branch business plans and preparing the branch budget.

ESSENTIAL FUNCTIONS

• Responsible for ensuring that staff members conduct business in accordance with “The Sales and Service Standard”.
• Develops work schedules, assigns duties, and approves or denies leave requests which are implemented through direct reports.
• Supports branch operations by evaluating member requests that are exceptions to Procedures and providing overrides as is reasonable to service the membership.
• Utilizes The Sales and Service Standard to identify potential member service needs which can be met through the sale of credit union products and services.
• Effectively uses the CRM to create, monitor, and manage Sales and Referrals is required for consumer & business accounts.
• Works to resolve members concerns, complaints, discrepancies, and problems through use of available resources, effective use of KFCU computer systems and product knowledge. Refers problems through the chain-of-command for resolution. Utilizes the CRM to effectively track member concerns.
• Ensures the maintenance of the ATM including balancing, servicing and cleaning, through direct reports.
• Attends Community Functions and building SEG relationships within the community.
• Ensures that new team members are thoroughly trained in all phases of their position and the branch is thoroughly staffed.
• Ensures that all staff team members are informed of any changes to policies and procedures. Ensures that all team members are aware of all security memos or issues that arise in a timely manner. Develops, applies and evaluates policies and procedures for the branch.
• Ensures that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. Works with internal auditors to ensure compliance with internal controls.
• Ensures the branch complies with internal controls by conducting monthly branch audits and…