Senior Scrum Master & Agile Coach

Headquartered in Southern California, Skechers — the Comfort Technology Company® — has spent over 30 years helping people everywhere look good, feel good, and move through life in comfort. Comfort innovation drives everything we build, from bold footwear to an ever-expanding world of apparel and accessories. We're not just a brand — we're a global lifestyle movement, and data is how we connect with the millions of people who wear us every day.

Skechers Global Retail IT is seeking an experienced

Senior Scrum Master & Agile Coachto join a growing team. This is a unique, ground-floor opportunity to build and shape the Agile practice for Global Retail Technology from the ground up. This role operates within a product-centric organization where the technology portfolio consists primarily of third-party software solutions, requiring a pragmatic Agile leader who can adapt principles and frameworks to configuration, customization, and operational work streams.

This individual will serve as both a hands-on Scrum Master for one or more hybrid Agile teams and as an internal Agile coach — building capability and maturity across the organization, educating business stakeholders on Agile ways of working, and championing a culture of continuous improvement.

• Design and implement a fit-for-purpose Agile practice tailored to the team and organization, where work consists primarily of configurations, customizations, integrations, and operational enhancements
• Define and standardize Agile ways of working across the department, including ceremonies, roles, artifacts, and cadences appropriate for hybrid Agile teams operating at a global scale
• Establish a common Agile framework and language — including Themes, Epics, Features, and User Stories — to ensure consistency in how work is defined, estimated, prioritized, and delivered
• Develop and maintain an Agile playbook tailored to the Retail IT context, serving as the foundational reference for teams, Product Managers, and stakeholders
• Define and track Agile maturity metrics and KPIs to measure adoption, team health, and continuous improvement over time

• Serve as an active, hands-on Scrum Master for one or more hybrid Agile teams, facilitating all ceremonies including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives
• Establish team capacity, velocity, and sprint cadence; instill a practices like Definition of Ready and Definition of Done among others
• Guide Product Managers in backlog management best practices, including structuring Epics and User Stories, story pointing, and prioritization
• Identify, upscale, and remove impediments and dependencies that may impact delivery commitments
• Monitor and improve team velocity, sprint predictability, and delivery consistency through data-driven insights and retrospective action items
• Partner with Product Owners to communicate sprint demos, feature updates, and delivery outcomes to stakeholders
• Manage daily triage of defects and operational tickets, driving timely resolution in partnership with production support teams
• Handle incoming requests, issues, and decisions via Jira and Confluence, tracking to resolution and unblocking work as needed

• Coach Product Managers, team leads, and functional stakeholders on Agile principles, frameworks, and ways of working
• Develop and deliver Agile training programs, workshops, and onboarding materials tailored to a non-software development IT environment
• Mentor less experienced team members and serve as the go-to subject matter expert for Agile practice questions and challenges
• Champion a growth mindset and culture of continuous learning, experimentation, and iterative…