Shipping Administrative Assistant

Description

Are you ready to make waves in the shipping industry? Purple Wave is seeking a dynamic Shipping Administrative Assistant to join our team in Manhattan, KS. You will be at the heart of our shipping operations, ensuring seamless coordination and customer satisfaction. If you have strong organization, attention to detail, and excellent communication skills, we want you on board. The role includes data entry, document preparation, and supporting the shipping team, with a competitive hourly rate, bonuses, and a comprehensive benefits package (health, dental, vision, and 401(k)).

The Shipping Administrative Assistant plays a crucial role in facilitating the smooth operations of Purple Wave's shipping department, focusing on data entry, customer relations, and team support. The ideal candidate will have exceptional organizational skills, attention to detail, and excellent communication abilities to ensure customer satisfaction throughout the shipping process.

• Assist Purple Wave customers in coordinating the shipment of equipment, ensuring timely and efficient transportation.
• Collect data from internal and external sources.
• Answer phone calls and direct callers to appropriate personnel.
• Respond to emails and other digital queries and correspondence.
• Manage administrative tasks related to shipping operations, including data entry, record-keeping, and filing.
• Prepare and organize shipping documents accurately and in compliance with regulatory requirements.
• Assist with coordinating the removal and delivery of equipment.
• Maintain clear, effective communication channels with customers and carriers, providing shipment status updates and promptly addressing inquiries or concerns.
• Conduct post-delivery follow-up with customers to gather feedback and ensure satisfaction with the shipping experience.
• Assist in resolving shipping-related issues or discrepancies.
• Uphold Purple Wave's standards of professionalism, integrity, and customer service excellence in all interactions.
• Undertake additional assigned duties as requested.

• None

• High School Degree or GED, with some college education preferred.
• At least one year of experience in a professional office environment.
• Ability to work independently and prioritize tasks on demand.
• Demonstrate honesty and integrity in resolving customer complaints.
• Proficiency in using software.
• Excellent attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities independently.
• Spanish-speaking bilingual candidates encouraged to apply.
• Position may require completing skills assessments.
• Applicants must be a U.S. citizen or eligible to work in the U.S.
• Ability to satisfactorily complete a background check.

• Full-Time, Hourly, Non-Exempt, eligible for overtime.
• Office hours are 8am–5pm, Monday through Friday; additional hours may be required.
• Based at Purple Wave headquarters in Manhattan, KS.
• Prolonged periods seated at a desk and working on a computer.
• Must be able to lift up to 15 pounds occasionally.
• Must be able to access various departments of a location.

• Hourly rate typically ranges from $18.00 to $19.00 per hour, paid bi-weekly.
• Monthly Bonus Program based on the company’s revenue results (percent-to-plan payout).
• Health, dental, and vision insurance starting the first of the month after start date.
• 401(k) plan with employer match up to 4% starting on the first day of employment.
• Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after start date.
• Fully paid Short-Term Disability provided by the Company.
• Personal Time Off (PTO) of 120 hours annually, prorated based on employment start date and may vary to comply with state requirements.
• Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November.

Purple Wave Auction is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. We are a data-driven, evolving organization that focuses on marketing assets to attract high-quality bidders. We strive to be Straight, Simple, and Sold, guided by our core values of trust, team, care, and passion.

Equal Opportunity is a Purple Wave, Inc. policy. We do not discriminate based on race, creed, color, religion, sex, national origin, age, disability, military or veteran status.

As a condition of employment, you will be required to sign the Company’s Authorization for Background Check and provide identity and work eligibility documents.

• Seniority Level: Entry Level
• Promotion Tag