Business Support Coordinator

Overview

The Business Support Coordinator provides day-to-day coordination and administrative support for assigned projects, process improvement initiatives, and cross-functional operational tasks, works independently to organize project activity, maintains documentation, communicates with internal and external contacts, identifies and helps resolve issues, keeps leadership informed of progress, risks, and next steps, and may provide workflow support, training, or task coordination for other team members as assigned.

Once fully trained, the candidate will transition to a hybrid schedule, working in the office 2–3 days per week. Candidates residing within a 100-mile radius of the office will be considered.

• Coordinate assigned projects and recurring initiatives, including timelines, deliverables, follow-up items, and status updates.
• Provide feedback and assist with creating, updating, and improving processing documentation, procedures and job aids.
• Serve as a liaison among departments, team members, vendors, and leadership, and keep the supervisor informed of relevant issues, decisions, and progress.
• Schedule and prepare for meetings related to assigned projects or initiatives, document key takeaways, track action items, and follow-up to support timely completion.
• Compile information, maintain project files and records, and prepare reports, summaries, or status updates related to operational priorities.
• Support team and departmental goals by completed related duties, special projects, and process improvement tasks as assigned.
• Perform other duties as assigned by management
• Complete all required training and remain informed of relevant systems, procedures and compliance expectations.

• High school diploma or equivalent required
• Minimum of 2 years of related work experience preferred
• Proficiency in Microsoft Office applications, including Excel and Word
• Strong problem-solving and analytical skills
• Excellent interpersonal and communication abilities
• Ability to prioritize tasks and manage multiple responsibilities effectively
• Capable of working under pressure and meeting deadlines
• Customer service-oriented mindset
• Effective time management skills
• Ability to work both independently and collaboratively within a team

Mainstar Trust is an Equal Opportunity Employer