Technical Account Manager

The Opportunity

Join us as a Technical Account Manager, where you'll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You won't just oversee timelines—you'll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.

Historically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services business.

You will operate as a trusted partner, proactively steering customers towards their desired business outcomes and ensuring their Sitetracker investment delivers maximum value.

Strategic Consulting & Value Leadership

• You'll provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes.

• You'll demonstrate the ability to connect product capabilities to tangible business goals and operational improvements.

• You'll skillfully facilitate complex decision-making among diverse stakeholder groups.

• You'll provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion.

• You'll clearly articulate a repeatable framework for driving value realization and long-term customer success.

Technical & Solution Leadership

• You'll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers.

• You'll expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations.

• You'll articulate the business implications of critical technical decisions.

• You'll independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability.

• You'll demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices.

Organizational Change & Adoption Leadership

• You'll have experience supporting organizational change during technology implementations.

• You'll identify potential adoption risks and develop proactive mitigation strategies.

• You'll effectively facilitate stakeholder alignment and user readiness activities.

• You'll demonstrate a structured, repeatable approach to organizational change management.

• You'll coach executive sponsors and business leaders on how to effectively drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

• You'll provide examples of identifying and implementing significant improvements without being explicitly directed to do so.

• You'll rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe.

• You'll proactively address risks or opportunities before they escalated into larger issues.

• You'll consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond the scope of your assigned responsibilities.

• You'll provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization.

• Develop a foundational multi-quarter Technical Account Plan for each of your core accounts, bridging architectural strategy with initial operational goals.

• Establish a continuous cadence for logging key…