Customer Service Team Lead

Description

Pawnee Mental Health is a non-profit Certified Community Behavioral Health Center (CCBHC) helping underserved populations in 10 counties here in North-Central Kansas.

We are a vibrant community of passionate people looking for our next teammate – you!

At Pawnee, we support your well-being and expertise — here’s what you can expect:

Our total compensation is $100,000+! This includes top tier benefits like:

• Medical & Vision Insurance
  :
  Accessible plans to support your health needs offered through BCBS or Aetna – prices for single coverage between $50–100/month.
• Dental Insurance
  : 100% FREE for employees.
• Kansas Public Employee Retirement System (KPERS):
  Secure your future with KPERS retirement benefits – a lifetime pension program.
• Other Insurances
  :
  Life insurance coverage up to 150% of your annual income and long-term disability insurance at NO COST.
• Paid Holidays
  :
  Enjoy 8 paid holidays throughout the year.
• Generous PTO
  :
  Start earning 8 hours of PTO per month (12 days/year), jumping to 18 days/year on your first anniversary.
• Paid Medical Leave
  :
  Receive a 40-hour bank of paid medical leave IMMEDIATELY upon hire.
• Employee Assistance Program (EAP):
  Access support resources for your personal and professional life.
• Supplemental Benefits
  :
  Additional life insurance, ambulance transportation, short-term disability, critical illness, hospital indemnity, and more!

As a Customer Service Team Lead at Pawnee, you’ll be the go-to support and mentor for our Customer Service Representatives. You'll provide training, help manage the daily flow of clerical operations, assist with regional coordination tasks, and offer floor-level leadership. This role is perfect for someone who leads by example, thrives on organization, and enjoys helping others succeed.

• Mentor, train, and support Customer Service Representatives while serving as their first point of contact for questions and concerns.
• Help coordinate regional intake processes, evaluation assignments, and foster care documentation.
• Assist the Office Supervisor with scheduling, admin tasks, and improving day-to-day workflows.
• Step in to cover CSR duties or fill staffing gaps in satellite offices as needed.
• Provide outstanding front-desk support by welcoming clients, handling appointments, collecting payments, and addressing concerns.
• Keep shared spaces running smoothly by monitoring lobby activity and supporting basic office operations like mail, scanning, and room scheduling.

At Pawnee Mental Health, we take pride in the work we do and the people we serve. Every employee, no matter their role, is a valued part of our success. We’re looking for dedicated, enthusiastic individuals who want to make a difference in their communities and grow with us.

If you’re passionate about customer service and ready to lead with heart, apply today!

Required:

• High School Diploma or equivalent.
• Basic personal computer skills.
• Strong oral and written communication skills using the English language.

Preferred:

• Previous clerical experience including Microsoft Word, Excel, and managing multi-line phone systems.
• Experience and/or solid understanding of the CSR role at Pawnee.
• Multilingual skills.

All employees will be required to submit to and pass a background check and drug screening.