Service Appointment Coordinator

Briggs Manhattan is excited to expand their Service Scheduling team.

• Execute customer communications via email, telephone and text
• Outbound service follow up, appointment reminder calls
• Answer all incoming phone calls according to a proven, pre-set script, and schedule service appointments
• Purify and update customer contact information and changes in dealership database
• Schedule appointments for service for all dealers

• Call Center/collections/customer service and/or sales and marketing experience preferred
• Pleasant, engaging and professional phone manner
• Strong PC and internet skills
• Experience in hitting performance goals
• Excellent written and verbal communication skills
• No outbound phone call reluctance
• Strong problem-solving skills
• Willing to learn, and a drive to achieve
• Strong work ethic and reliability is a must

• Competitive hourly pay plus commission
• Potential Annual Income - between $30,000-$50,000
• Great Health Care Plan
• Matching 401(k) available
• 5-day Work week
• Internal promotion opportunities

Job Type: Full-time

Pay: $30,000-$50,000 per year

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.