Service Advisor; Shop & Field). Manhattan LilyLifestyle
Job in
Manhattan, Riley County, Kansas, 66506, USA
Listed on 2026-06-17
Listing for:
Foley Equipment
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Service Advisor (Shop & Field)
The Service Advisor (Shop & Field) will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process.
Responsibilities- Manage the customer communication from initial call to invoice to deliver industry leading customer experience
- Provide customer support for incoming calls and effective follow up during and after machine repairs
- Schedule both service repairs and preventive maintenance for the customer
- Review work orders and their statuses to ensure alignment with current processes
- Communicate quotes to customers and make repair recommendations
- Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review
- Coordinate with Shop/Field Managers to meet customer deadlines for repairs
- Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed
- Invoice with customers and collect PO or payment
- Travel is required for training and/or to assist at other locations.
- Experienced in delivering positive customer service/interaction
- Strong computer experience
- Strong organizational and process management skills
- Exemplary written and verbal communication skills
- Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
- Technical aptitude
- Associate degree (A.A.) or equivalent, from two-year college or technical school
- Prior knowledge of the industry and/or warranty and its equipment
- Previous experience in a shop environment
- Bilingual (Spanish/English preferred)
- Competitive pay to recognize your valuable contribution
- 401(k) with matching
- Full insurance benefits
- Health insurance benefits
- Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity).
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