Consumer and Risk Analyst

Responsibilities

• Review weekly audit request postings for Retail and Private Bank
• Evaluate all Retail and Private Banking work deemed key performance indicators regarding the operational performance of the Consumer line of business
• Communicate KPIs to Retail and Private Banking
• Administer the program to assess final errors that should be reported and reflected of consumer operational performance
• Report key performance indicators according to the frequency set in the program guidelines
• Administer weekly audit documentation requests for the retail key performance indicators
• Evaluate and review weekly audit documentation submitted by the Retail and Private Banking teams for key performance indicator reporting
• Prepare the Consumer Banking key performance indicator (KPI) dashboards for publishing to Consumer Banking teams monthly
• Monitor and maintain department email inboxes to ensure the Consumer Delivery Team is supported for key performance indicator reporting
• Develop and administer key risk indicators for Retail and Private Bank
• Other duties as assigned

• Bachelor’s degree or equivalent work experience
• 3+ years of banking, analytics, compliance or other relevant experience
• Demonstrates the ability to work independently or in a group setting
• Demonstrates proficiency in the Microsoft Office Suite
• Demonstrates the ability to evaluate work product objectively without bias
• Demonstrates the ability to develop and maintain rapport with various departments
• Demonstrates the ability to learn and understand documenting, evaluating, and analyzing processes that identify key risks and controls
• Demonstrates proficient problem‑solving skills
• 3+ years of experience in the production, processing or evaluation of documentation related to Consumer Banking

• data analysis
• key performance indicators
• key risk indicators
• documentation evaluation
• consumer banking

• independent work
• team collaboration
• objectivity
• rapport building
• problem‑solving