Medical Office Receptionist

Overview

No Stone Unturned Therapeutic Learning Center is a leading non-profit organization dedicated to providing high-quality integrated, collaborative therapy and learning for children with disabilities of all kinds. Our team of professionals works collaboratively to create a nurturing and supportive environment for our young patients and their families.

We are currently seeking a motivated and compassionate Medical Office Receptionist to join our team and be the welcoming face of our clinic. If you are a compassionate, organized, and customer-focused individual looking to make a meaningful impact on the lives of children and their families, we encourage you to apply for this position. Join our dedicated team and help us create a brighter future for our young patients.

Apply today!

• Greet and Assist Patients:
  Warmly welcome patients and their families as they arrive at the clinic. Ensure a friendly and empathetic atmosphere to ease any anxieties.
• Check-In and Check-Out:
  Ensure a smooth check-in and check-out process for patients. Provide any necessary paperwork, instructions, or information.
• Insurance Confirmations:
  Quarterly checks with each patient to confirm no changes in their insurance.
• Scheduling and Appointments:
  Manage appointment check in/out, confirmations, and cancellations. Collaborate with our Scheduling Specialist to meet patient needs and requests.
• Patient Referrals & Registration:
  Collect and verify patient information, insurance details, and medical history. Maintain accurate and up-to-date patient records in our EMR software in compliance with privacy regulations.
• Document Handling:
  Collect and file documents for patient files as needed.
• Records Requests:
  Following the clinic's guidelines, process all requests for medical records.
• Session Viewing:
  Set up devices and check in/out with parents so they can view therapy sessions of their child.
• Billing and Payments:
  Process payments, provide fee information, and assist with insurance-related inquiries. Collaborate with the billing department as needed.
• Phone and Email Correspondence:
  Answer phone calls, respond to inquiries, and relay messages to the appropriate staff members. Monitor and respond to emails in a timely manner.
• Survey Distribution:
  Distribute yearly and parent surveys as needed.
• Student Shadow Management:
  Coordinate shadowing program for college students observe our therapy providers.
• Maintain Cleanliness:
  Keep the reception area, waiting room, and common areas tidy and welcoming. Restock brochures and informational materials as needed.
• Compliance:
  Adhere to all clinic policies and procedures, including HIPAA regulations, to maintain patient confidentiality and clinic integrity.
• Assist Clinical Team:
  Provide administrative support to therapists and clinicians, such as preparing patient files, collecting and organizing assessment materials, and assisting with paperwork as necessary.
• Problem-Solving:
  Address patient concerns and issues professionally and with empathy. Escalate complex problems to the appropriate department or supervisor.

• A smile!
• High school diploma or equivalent (Associate's degree preferred).
• Previous experience in a medical or healthcare receptionist role is advantageous.
• Strong interpersonal and communication skills with a caring and empathetic demeanor.
• Proficient in computer applications and electronic health records (EMR) systems.
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
• Knowledge of basic medical terminology and insurance procedures is a plus.
• Willingness to undergo background checks and comply with clinic policies.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

• Pediatrics
• Physical & Rehabilitation Medicine

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location:

In person