Crisis Support Specialist

Description

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives.

If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

At Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:

• HRSA
  - Health Workforce: Loan Repayment Program for Health Careers
• Continuing
  
  Education:
  
  Pawnee provides up to 5 days of additional paid leave for continuing education and a fund of up to $1,000 annually.
• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance
  : 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
• Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO: Start earning 8 hours of PTO per month—equivalent to 12 days per year—with an increase to 24 days per year after your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

• Participate in mobile crisis dispatches alongside licensed and unlicensed crisis staff.
• Provide emotional support and stabilization to individuals during acute crisis situations.
• Assist in safety planning and ensure follow-up steps are understood by the individual.
• Share recovery experiences and coping strategies, fostering hope and connection.

• Answer incoming crisis calls and conduct phone triage to assess risk, safety, and level of care needs.
• Provide de-escalation, support, and resource linkage over the phone.
• Coordinate dispatch of mobile crisis teams or referrals to higher levels of care, including hospitalization if needed.
• Accurately document all call information in the electronic health record in a timely manner.

• Support clients in connecting to mental health, substance use, housing, or other community resources after a crisis encounter.
• Follow up with individuals post-crisis to ensure continuity of care and engagement.
• Advocate for client needs and support navigation of behavioral health systems.
• Coordinate with internal teams and external partners to facilitate warm hand-offs.

• Monitor and maintain a safe, therapeutic environment for all clients on the CSU.
• Conduct routine client checks and document observations in accordance with policy.
• Assist with daily routines including hygiene support, meal distribution, recreational activities, and medication pass support.
• Complete shift documentation, incident reports, and safety logs accurately and promptly.

• Complete and stay current on required training for the position.
• Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
• Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
• Perform all other…