IT Business Analyst II

About This Role

The Business Analyst II serves as a key liaison between business teams, systems, and IT, driving operational excellence through data‑driven insights and process optimization. This role partners across functions to gather requirements, improve processes, and support system implementations while enhancing overall business performance.

Business Analysis & Requirements Gathering: Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process reviews. Translate business needs into functional specifications for technical teams. Ensure alignment between institutional goals and system capabilities.

Business Process Documentation & Modeling: Document current‑state ("as‑is") and future‑state ("to‑be") business processes. Develop process maps, workflows, and standard operating procedures. Lead business process modeling using data‑driven insights.

Gap Analysis & Solution Design: Conduct gap analyses to identify inefficiencies, risks, and improvement opportunities. Partner with IT and system teams to design and recommend solutions. Evaluate system functionality against business requirements.

Project Leadership & Functional Oversight: Lead functional aspects of projects, including planning, requirements, testing, and implementation support. Coordinate with cross‑functional teams to ensure project success. Serve as a subject‑matter expert during system implementations and upgrades. Facilitate meetings, present findings, and provide strategic recommendations. Manage stakeholder expectations and ensure clear communication.

Training & Change Management: Develop and oversee training programs for systems, processes, and tools. Create user documentation, job aids, and training materials. Support organizational change management initiatives.

Continuous Improvement: Lead initiatives to enhance efficiency, effectiveness, and user experience. Establish and monitor key performance indicators (KPIs). Promote a culture of continuous improvement and innovation.

Customer Support Oversight: Oversee business customer support processes and service delivery. Ensure timely resolution of issues and maintain high customer satisfaction. Identify trends in support requests to inform system and process improvements.

• Minimum Qualifications: Bachelor's degree and three years of relevant experience. Education beyond the minimum degree may count toward required experience if deemed relevant by the hiring manager.
• Preferred Qualifications: Strong analytical, problem‑solving, and critical‑thinking skills; experience with business process modelling and requirements documentation; ability to work collaboratively across technical and non‑technical teams; experience in higher education or large, complex organizations; familiarity with enterprise systems such as Oracle People Soft; experience with data visualization tools (Tableau, Power BI); knowledge of project management methodologies.
• Leadership Responsibility: Supervise two team members supporting training, continuous improvement, and customer support functions.
• Legal Eligibility: Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

This position is hybrid eligible, with the first 90 days required to be 100% on‑site. After that period, hybrid eligibility may be granted based on individual performance, with a requirement of three days on site. All employees must reside in the United States when they begin working. The position is not available to residents of Idaho.

Anticipated hiring pay range: $62,000 to $80,000.