Onsite IT Support Technician - Iron Mountain, MI

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MI, US, 11111

Requisition Number: 105934

Schedule: Onsite Monday through Friday 8am to 5pm

Address: 2010 The Boss Way, Iron Mountain, MI 49801

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Develop,maintain, and enhance plant operations planning, reporting analysis, and tracking systems using Microsoft Office,SAP,and manufacturing software tools.

Workswith plantpersonneltosolve technical issues andcommunicateand enforceIT standards. Support themanufacturingengineersand management in defining information technology needs and appropriate software/hardwaresolutionsfor plant users.

Key responsibilities include:

• Review,evaluate and implement requests from user departments.
• Analyze systems problems,determine root-cause,andinitiatecorrective action.
• Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing hardware devices.
• Define end-user needs,and work withothertoarchitect/design, implement, test, document, andmaintainend-user system(s). Develop clear and concise documentation for instruction manuals.
• Identify end-user training needs and provide appropriate hardware/software solutions.
• Support andmaintainplantapplications and infrastructure systems including desktops, servers,printers,and phone systems.
• Ensure data/system security complies with Torocorporate policiesto protect the Toroinformationtechnologies from unauthorized access, use, or interruption. Ensure information technology security provides the necessary safeguards for good business practice and meets all corporate and government regulatory requirements.
• Work with other Toro plants tohelp drive alignment and standardization to cross-plantand enterprise systems.
• Drive continuous improvementusingemerging and commercially available technology services and processes to increase effectiveness.
• Provide backup support to other regional Torocompany locations as needed.
  
  This involves helping withday-to-dayissues and traveling to support large project implementations and helping provide coverage.
• Participation in On-Call rotation or availability forhigh priority incident resolutionoutside ofnormal business hoursmay be required.
• Other duties as required.

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

• Minimum4years ofexperiencewith either programming/systems analysis, systems software applications, PCrepair, or providing support to users required.
• Experience in Microsoft desktop OS (Windows 8,9,10, etc.),Microsoft O365,data communications, operations and personal computers required.
• Ability to solve technical issuesand elevate when appropriate.
• Experience with Power Shell and other scripting languages desired.
• Mustbe able tomaintainPC’s, printers, peripherals, and infrastructure.
• Comply with physical plant requirements, steel toe shoes, able to lift
  50lbs., able to walk/standthroughoutthe day.
• Providestimelyandaccurateupdatesto the ITSMticketing system.
• Excellent decision making and problem-solving skills required.
• Ability to communicate technical information to a non-technical audience in a clear and coherent manner required.
• Ability to work with a broad constituency and have tolerance for the different work styles of the various…