IT Technical Services Engineer

Looking for a career change or just ready to learn something new? Job opportunities are aplenty in Jackson County! Check out what sparks your interest!

• Associate’s degree in Information Systems or Computer Science preferred.

• Minimum of one year of professional information systems experience required, preferably in a technical support role.
• Working knowledge of Windows, O365, MS Intune, Autopilot, iOS, macOS, cloud technologies, computer hardware, and software applications.
• Working knowledge of networking, wireless, Ethernet, VPN support, manufacturing label printing, and diagnostic utilities.
• Ability to analyze technical issues, troubleshoot effectively, and support systems used in office and manufacturing environments.

• Exceptional customer service and interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to present technical ideas in user-friendly language
• Strong documentation, communication, time management, and organization skills

• Willingness to work hours outside of normal shift as needed
• Ability to travel, Domestic and International
• Willingness to work in a food manufacturing environment
• On-call rotation with other team members

Location:

Holton, KS, US, 66436

Full-time

As a member of our information technology (IT) team, you’ll apply cutting-edge resources to help Johnsonville become even more productive and efficient, reduce costs, and improve our capacity and profitability. You’ll use and continually develop both your technical expertise and business acumen to maintain Johnsonville’s innovative industry leadership.

The IT Technical Services Engineer provides responsive technical support for office, manufacturing, and site-based technology. This role requires strong troubleshooting, communication, documentation, and customer service skills, along with the ability to work independently while collaborating with the broader Technical Services team.

• Deploy, maintain, troubleshoot, and support endpoint, printing, mobility, access control, conference room, and manufacturing technology across office and production environments.
• Support manufacturing-floor technology, including label printers, RF scanners, rugged tablets, OT workstations, SAP printing, Loftware-related processes, and shop-floor peripherals.
• Provide support for office, badge, label, SAP, and specialty printing environments, including setup, troubleshooting, queue validation, replacement coordination, and vendor escalation.
• Deploy, configure, troubleshoot, and lifecycle-manage Windows, iOS, macOS, rugged tablets, Apple TV, and other endpoint devices using standard management, asset, and lease-return processes.
• Perform first-level troubleshooting for wired, wireless, VPN, and device connectivity issues, coordinating escalation with infrastructure or application teams as needed.
• Own incidents and service requests through resolution with accurate documentation, timely member updates, clear closure notes, and appropriate escalation.
• Create and maintain knowledge base articles, SOPs, troubleshooting guides, and process documentation to improve consistency, onboarding, and service quality.
• Serve as the primary onsite IT support contact for the Holton facility while collaborating remotely with Technical Services, vendors, site contacts, and service providers.

Join Our Community

Our culture, called the
Johnsonville Way
, guides the way we behave, operate and treat one another. We truly believe that here at Johnsonville, we have a moral responsibility to create and maintain an environment that requires each Member to fully develop their God-given talents and help others to do the same. We achieve this by living the
Johnsonville Way
.

Our owner is famous for saying that, "Other companies use their people to build a business, but at Johnsonville, we use the business to build our people." We are proud to offer endless opportunities for continued learning and growth here at Johnsonville.

Nearest Major Market:Topeka

Members have potential for a monthly bonus and 401k with a company match.…