CSR - Candlewood

Position: CSR - Candlewood Location
Job Title:

Convenience Store Customer Service Representative

Job Summary:

We are seeking a friendly and motivated Customer Service Representative to join our convenience store team. As a Customer Service Representative, you will be the main point of contact for customers, providing exceptional service and ensuring a positive shopping experience. You will handle various tasks such as processing transactions, restocking shelves, and maintaining a clean and organized store environment.

Responsibilities:
- Greet customers in a friendly and professional manner
- Assist customers in finding products and providing product knowledge
- Process customer transactions accurately and efficiently
- Handle cash, credit, and debit card transactions
- Monitor and maintain inventory levels, restocking shelves as needed
- Ensure the store premises are clean, tidy, and presentable
- Handle customer inquiries, concerns, and complaints in a timely and effective manner
- Promote store promotions and upsell additional products or services
- Follow store policies, procedures, and safety guidelines
- Collaborate with the team to achieve sales targets and maintain high customer satisfaction

Qualifications:

- High school diploma or equivalent
- Prior customer service experience is an asset
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced, high-demand environment
- Basic math skills for cash handling and transaction processing
- Flexibility to work evening, weekends, and holidays as per store schedule

If this job description matches your interests and skills, we encourage you to apply to join our convenience store team. We offer a competitive salary and a pleasant working environment.