Director, Provider-Client Services & Special Projects

applicants must be permanent in the administrative director of social services civil service title, or permanent in a comparable title eligible for 6.1.9,or immediately reachable on exam # 1121.

the new york city human resources administration (hra) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, supplemental nutrition assistance program (snap), childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of employment & support services administration- career services help provide unique individual services to eligible new yorkers aimed towards the achievement of long-term self-sufficiency.

the provider-client services & special projects units are the cornerstone of the agency-mandated services that help ensure public assistance participants transition to full time paid employment by having client service representatives provide hra oversight over 35 agency authorized contracts utilized by over 45 vendor locations citywide. The provider-client services unit liaises with vendors and reviews, monitors, evaluates and provides technical assistance to agency contracted employment vendors who provide various job assessment, placement, training and retention services to public assistance applicants and special population participants (i.e. Ex-offenders, homeless, domestic violence survivors, lgbtqi, limited english proficient speakers etc.).

The social services representatives provide fia guidance and representation at the vendor locations throughout new york city. The employment performance group monitors the performance of the vendor against current contractual agreements.

under administrative direction of the deputy commissioner, career services and with wide latitude for independent initiative, judgment, and action with a high degree of accountability the director is responsible for directing the operations and for the overall effectiveness, performance and efficiency of the provider-client services & special projects unit and for their specific milestone achievements implementing policy that affects recipients of cash and non-cash assistance.

career services is recruiting for one (1) administrative director of social services, nm ii to function as the director, provider, client services & special projects unit who will:

• provide guidance and direction to management and staff coordinating initiatives directed for improved program goals for optimum compliance with policy. Responsible for ensuring that all staff under direct and indirect supervision understand, adhere to and communicate effectively the federal, state and local mandates. Direct the operations of the team of analysts to provide technical assistance and monitor national best practices for orientation, career counseling, job search, job readiness, job placement, vocational training, and post-employment services to public assistance applicants, participants and sanctioned participants.
  
  Coordinate with career pathways vendors at their partnered job center referral process and at off-site vendor locations to ensure continuous services. This includes coordinating and supervising all assignments to ensure that participants have assignments that suit their individual needs. Review timeframe for conducting off site visits and all terms of the vendor contract and ensures that vendors remain on target.
  
  Ensure all goals and objectives are accomplished within required deadlines and recommend corrective action when problems arise.
• direct and is responsible for the special services staff to ensure they successfully implement and complete projects targeting special populations, creatively using piloted alternative funding; and providing appropriate program analysis. Spearhead completion projects with clearly defined deadlines/milestone.
• complete monthly vendor staffing reviews. Provide monthly prospecting plans review, corrective action and monthly labor market reports to the vendors. Review and complete state tracking report. Complete annual corrective action plan based on audit results.
• establish and monitor a standardized technical assistance program for the provider and client services vendors to improve and increase performance. Communicate all relevant policy, procedures and practices and ensure that agency and fia policies are communicated and understood by all vendors. Manage vendor site visits and records, which measure and evaluate performance of goals and program mandates. Analyze program outcomes, deficiencies and develop best practices to be shared and implemented to enhance overall program operations.
  
  Develop and monitor corrective action plans for vendor when needed. Direct follow‑up studies to ensure that action plans have been implemented and new procedures are in…