Lead Service Engineer

• Be the lead in territory for fast growing Medtech Technology company
• Strictly local travel and remote flexibility

About Our Client

My cient is a long-established U.S.

-based technology company specializing in environmental monitoring and data-driven compliance solutions. Founded in the early 20th century and headquartered in the Midwest, it has evolved from a manufacturer of standalone instrumentation into a provider of fully integrated digital monitoring platforms.

Job Description

The responsibilities of the Lead Field Service Engineer are:

• Lead installation, commissioning, calibration, and maintenance of connected monitoring systems, including sensors, data loggers, and cloud-based platforms
• Serve as the primary technical interface for customers, ensuring timely resolution of complex hardware, software, and network-related issues
• Mentor and guide junior field service engineers and technicians, providing technical leadership and best practice guidance
• Support integration of monitoring systems into customer networks and ensure data integrity and system reliability
• Collaborate with internal engineering, product, and software teams to drive continuous product and service improvements
• Assist customers with system validation, compliance requirements, and audit readiness (e.g., regulated and GxP environments)
• Document service activities, system configurations, and maintenance records in accordance with quality standards
• Identify opportunities for system upgrades, enhancements, and additional services to improve customer outcomes
• Ensure adherence to all safety regulations, quality standards, and service level agreements (SLAs)

If interested, please apply below. Qualified applicants will be contacted 24-48 hours upon review. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

The successful Lead Field Service Engineer will have:

• Bachelor's degree or a related technical field (or equivalent experience)
• 3+ years of experience in field service engineering, preferably supporting digital, IoT, or monitoring systems
• Strong understanding of sensors, data acquisition systems, and environmental monitoring technologies
• Experience with networking fundamentals, system integration, and cloud-based platforms
• Proven ability to diagnose and resolve complex technical issues in a customer-facing environment
• Excellent communication and interpersonal skills, with the ability to work directly with customers and cross-functional teams
• Demonstrated leadership experience or the ability to mentor and guide others
• Willingness to travel frequently (up to 50-75%) to customer sites (all local to Greater NYC Metro)

What's on Offer

My client can offer the following for the Lead Field Service Engineer:

• Competitive Base Salary
• $15,000 bonus potential
• Competitive Benefits including company 401k matching program
• Growth opportunity within organization
• Future development to supervisor of the territory

Contact

Daniel Hall

Quote job

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