Platform Engineer

Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement.

We go to work every day to positively affect people's lives, and we strive to do the same for our employees.

Platform Engineer - Office & Cloud Technologies

We are seeking a mid-level, hands-on Platform Engineer to design, implement, and operate modern workplace platforms centered on Microsoft Office and cloud technologies. This role places a strong priority on candidates with experience working in or closely with a Service Desk, combining deep technical execution with an understanding of end-user support, incident response, and operational workflows.

You will work closely with infrastructure, security, end-user support, and Service Desk teams to deliver stable, secure, and well-governed productivity, collaboration, and telephony platforms.

Responsibilities

• Implement, configure, and operate Microsoft 365 services and Office applications
• Administer Entra  (Azure AD), including identity lifecycle, Conditional Access, MFA, and hybrid identity integrations
• Deploy and manage Intune for device enrollment, compliance policies, security baselines, and application delivery
• Maintain and support Active Directory domain controllers in hybrid environments
• Implement and maintain modern call center-type phone systems, including auto attendants, phone trees, call queues, and routing logic
• Configure and support firewalls, VPNs, and core networking for on-prem and cloud connectivity
• Implement and support email security platforms and next-generation antivirus / endpoint protection solutions
• Support Azure infrastructure used by identity and workplace platforms
• Automate routine tasks and operational processes using Power Shell
• Create and maintain technical documentation, configurations, and runbooks
• Work with the Service Desk, providing escalation support, resolving complex incidents, and improving platform stability and user experience (This is crucial to roles success)
• Mentor junior engineers and provide technical guidance

Required Qualifications

• 3-6 years of hands-on experience supporting Microsoft 365 and modern workplace platforms
• Prior experience working in a Service Desk or end-user support environment, or in close partnership with one
• Practical experience with Intune, Entra  (Azure AD), and hybrid identity environments
• Experience managing Active Directory in on-prem or hybrid scenarios
• Working knowledge of call center or enterprise phone systems, including call flow design
• Strong understanding of networking fundamentals and firewall administration
• Experience implementing or supporting email security and endpoint protection platforms
• Working knowledge of Azure core services
• Proficiency with Power Shell for automation and administration

Preferred Qualifications

• Experience working in insurance, healthcare, or financial services environments
• Familiarity with regulated or compliance-driven organizations
• Associate-level certifications (e.g., AZ-104, MS-102, CCNA, or equivalent cloud/networking certifications)

What Success Looks Like

• Stable, secure, and well-operated Microsoft 365 and identity platforms
• Strong alignment between platform engineering and Service Desk operations
• Reliable call center and telephony workflows that support business operations
• Secure, well-maintained network and endpoint environments
• Reduced manual effort through automation and clear documentation

Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority