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E1 - Outreach Specialist Non-driver - Transit
Job in
Manhattan, Richmond County, New York, USA
Listed on 2026-06-02
Listing for:
Bowery Residents Committee
Full Time
position Listed on 2026-06-02
Job specializations:
-
Social Work
Community Health, Mental Health
Job Description & How to Apply Below
Outreach Specialist - Transit Homeless Outreach
Full-Time | 37.5 hours/week | Field-Based | 24/7 Program
Do Work That Actually Changes Lives
Every night, hundreds of New Yorkers sleep in the subway system. BRC's Transit Homeless Outreach team meets them where they are-building trust and helping individuals transition into housing and stability.
As an Outreach Specialist, you'll engage directly with individuals experiencing chronic homelessness, providing hands-on support and guidance. This role is ideal for early-career professionals pursuing social work, public health, or human services.
What You'll Do
* Conduct compassionate, street-based outreach in transit locations
* Connect clients to housing, medical, mental health, and substance use services
* Complete brief assessments, provide escorts, and make referrals
* Document outreach activity and client interactions
* Work primarily at high-need areas, including end-of-line stations
* Collaborate with partner agencies and outreach teams
What You'll Gain
* Hands-on experience in outreach, assessment, and housing navigation within NYC's homeless services system
* Training in harm reduction, trauma-informed care, and Housing First
* Supervision, mentorship, and clear internal growth pathways
* Tuition assistance and professional development support
* CPR/First Aid certification provided
Who We're Looking For
* Bachelor's degree or equivalent experience
* Strong communication, documentation, and interpersonal skills
* Ability to build trust and work effectively in the field
* Valid driver's license and willingness to travel across boroughs
* Basic computer skills
Preferred:
* Experience in outreach, social services, or behavioral health
* Interest in working with individuals experiencing homelessness, mental illness, or substance use
* Bilingual (Spanish, Polish, Russian, Chinese, or Korean)
Internal candidates (e.g., Community Technicians with 6+ months experience) are encouraged to apply.
Working Environment
This is a highly active, field-based role. You must be comfortable:
* Working in transit stations, public spaces, and outdoor environments in all weather
* Engaging individuals in crisis or with complex behavioral health needs
* Working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self-care needs
* Standing, walking, and traveling for extended periods
Schedule
* Full-time, 37.5 hours/week
* Day, evening, and overnight shifts available
What We Offer
* Medical benefits and paid sick time starting Day One
* 3+ weeks vacation, 12 holidays, plus personal time
* 403(b) with employer match
* Tuition assistance and career advancement opportunities
* A mission-driven team committed to staff wellbeing
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