Parts Service Representative

Faith:

Our foundation is faith. In everything we do, we do the right thing.
Service:

Our standard is service. Our customers receive uncommon service in every experience.
Family:
Our team is family. Everyone matters here, and this company matters to all of us.

This position is responsible for supplying the Service Department with stock parts or by procuring parts from an outside source in a timely and cost-saving manner.

• UCE (Ultimate Customer Experience)
• Quoting
• Sourcing
• Supply Parts
• Process

• Serve the needs of our Trailer Technicians in the shop (16 Bays).
• Assist the parts department by pulling orders, restocking shelves, loading, and unloading trucks.
• Keep accurate records of repair orders and other transactions, while managing paperwork flow and becoming efficient in researching part numbers through catalogs and the internet.
• Be proficient in using the internet, corresponding to emails, and managing phone calls.
• Must have great organizational skills and will require the individual to be a strong self-starter.
• Organize and maintain a quote system for the service department to include parts pricing and availability for potential repair orders
• Delivery of parts for repair orders to the service technicians

• The ability to interact with employees in a professional and positive way.
• Always maintain a clean and organized work area.
• Adhere to all company policies, procedures, and standards.
• Be trustworthy and self-motivated.
• Be a team player.
• Maintain a professional appearance.
• Maintain verbal and written communications as required.
• Continually seek professional and personal growth.

• Education – High School diploma or GED; 1 to 3 months related experience and/or training.

• Noise levels are moderate to high at times in a warehouse environment.
• The physical exertion may be heavy at times, may require lifting up to 100 pounds.
• The employee is occasionally required to stand and walk.

• Competitive Salary
• Quarterly Profit Share
• Paid Time off and 9 Paid Holidays
• Medical, Dental & Vision Insurance
• Matching 401K (Retirement Planning)
• Company uniforms provided
• Prescription safety glasses and workboots program
• No weekends