Club Associate

Position: Club House Associate
SUMMARY:

Provide excellent guest service, while maintaining a clean and safe environment inside and around the golf course Club House.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

MINIMUM NECESSARY QUALIFICATIONS:

Education:

• High School diploma or GED

Experience:

• Michigan TAM certification or must obtain within 60 days of employment

• Must obtain SERVSafe Certification within 90-days and maintain throughout employment

• Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

Age Requirement:

• At least 18 years of age

SKILLS AND ABILITIES:

• Basic computer skills with experience in word processing, databases, and spreadsheets

• Basic organizational, written and verbal communication skills

• Basic professional telephone etiquette

• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery

• Accurate and detail-oriented

• Basic problem-solving skills

• Basic money handling skills with the ability to count money and give change swiftly and accurately

• Maintain high confidentiality

• Independently manage multiple tasks in a professional manner

• Ability to work independently with minimal supervision

• Ability to work cooperatively with all departments

• Ability to manage extensive amounts of paperwork

• Ability to operate most office equipment (computer, fax, copier, etc)

CONDITIONS OF EMPLOYMENT:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Knowledge, Competences, and Talents:

• Accountable - Accept responsibility and account for actions

• Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests

• Communication - Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors

• Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner

• Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information

• Detail Oriented - Ability to pay attention to the minute details of a given project or task

• Diversity - Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

• Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values

• Empathetic - Appreciates and sensitive to the feelings of others

• Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards

• Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors

• Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data

• Organized - Possesses the trait of being organized and follows a systematic method of performing a task

• PC skills - Demonstrates proficiency in PC hardware, software and applications as required

• Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems

• Problem Solving - Understands and identifies existing and potential departmental problems / issues by obtaining…