Beverage Service Attendant

Vending Cart Attendant

Works vending carts, including cashiering, as needed. Also works the popcorn machine and maintains self serve beverage stations during shifts.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Minimum Necessary

Qualifications:

Education:

None

Experience:

Michigan TAM certification or must obtain within 60 days of employment

Must obtain SERVSafe Certification within 90-days and maintain throughout employment

Experience working with a Tribally run casino and/or resort preferred

Age Requirement:
At least 18 years of age

Skills and Abilities:

Basic organizational, written, and verbal communication skills

Basic problem solving skills

Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery

Accurate and detail-oriented

Maintain high confidentiality

Independently manage multiple tasks in a professional manner

Ability to work independently with minimal supervision

Ability to work cooperatively with all departments

Ability to operate computer point of sale system

Conditions of Employment:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Knowledge, Competences, and Talents:

Accountable
- Accept responsibility and account for actions

Collaborate
- Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests

Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors

Guest Orientation
- Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner

Confidential
- Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information

Detail Oriented – Ability to pay attention to the minute details of a given project or task

Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

Emotional Intelligence
- Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values

Empathetic – Appreciates and sensitive to the feelings of others

Ethical
- Demonstrates conduct conforming to the highest-level set of values and accepted standards

Interpersonal skills
- Able to work effectively with guests, team members, management team, and vendors

Judgment
- Makes well-reasoned and timely decisions based on careful, objective review and informed data

Organized – Possesses the trait of being organized and follows a systematic method of performing a task

Policies & Procedures
- Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems

Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests

Reliable – Is dependable and trustworthy

Respectful and Honest / Acts with Integrity
- Is truthful and credible in the workplace with team members, management team, guests, and vendors

Essential Duties and Responsibilities:

Works vending carts including cashiering.

Accountable for balancing pouch with cash drawer withdrawal and receipts.

Makes and dispenses popcorn in the popcorn machine.

Clean the popcorn machine as required.

Maintains self-service beverage stations.

Performs daily work assignments as…