Gaming Systems Specialist

Gaming Business System Applications Support

Assist with managing and maintaining gaming business system applications (i.e. Slot Data System, Player Tracking System, and Count Room Systems). Coordinate and organize data processing functions. Assist Technical Support and Services Administrator with Help Desk. Maintain a compliant state of the Gaming Systems of the department. Perform organizational data processing functions. Perform basic maintenance and repair on all IT administered equipment.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Minimum Necessary Qualifications:

Education:

High School diploma or GED

2-year degree in a computer related discipline and 2 year of computer support experience or 3 years of work-related computer support experience

Windows 7 knowledge (and above), Comp TIA A+ certification (or ability to demonstrate proficiency and must gain within 89 days of employment, maintain during employment)

Experience:

2 years progressive hands-on experience supporting Casino Management Systems

Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

Age Requirement:

At least 21 years of age

Skills and Abilities:

Basic computer skills with experience in word processing, databases, and spreadsheets

Basic organizational, written and verbal communication skills

Basic professional telephone etiquette

Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery

Accurate and detail-oriented

Excellent problem-solving skills

Maintain high confidentiality

Independently manage multiple tasks in a professional manner

Ability to work independently with minimal supervision

Ability to work cooperatively with all departments

Ability to manage extensive amounts of paperwork

Ability to operate most office equipment (computer, fax, copier, etc)

Ability to communicate technical concepts in a non-technical manner

Conditions of Employment:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, a background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission, passing Resort background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Knowledge, Competences, and Talents:

Accountable
- Accept responsibility and account for actions

Collaborate
- Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests

Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors

Guest Orientation
- Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner

Confidential
- Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information

Detail Oriented – Ability to pay attention to the minute details of a given project or task

Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

Emotional Intelligence
- Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values

Empathetic – Appreciates and sensitive to the feelings of others

Ethical
- Demonstrates conduct conforming to the highest-level set of values and accepted standards

Interpersonal skills
- Able to work effectively with guests, team members,…