Food and Beverage Supervisor

Supervisor, Food and Beverage

Responsible for supervising the daily operation of the assigned revenue center including team member selection, guest satisfaction, scheduling, and budget adherence. Supervises team members and monitors Food and Beverage front of the house operations according to the guidelines and policies of the Little River Casino Resort and the Food and Beverage Department.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Minimum Necessary

Qualifications:

Education:

High School diploma or GED

2-year degree in Hospitality Management or related field and 1 year front of house supervisory/lead experience in a high-volume Food and Beverage operation or 3 years front of house experience in a high-volume Food and Beverage operation with at least 2 years in a supervisory/lead position and 1 year experience in monitoring quality food and beverage production, inventory control and guest service processes

Experience:

Michigan TAM certification or must obtain within 60 days of employment

Must obtain SERVSafe Certification within 90-days and maintain throughout employment

Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

Age Requirement:

At least 21 years of age

Skills and Abilities:

Strong computer skills with experience in word processing, databases, and spreadsheets

Strong organizational, written, and verbal communication skills

Strong professional telephone etiquette

Strong problem-solving abilities

Strong cash-handling skills with ability to count money and give change swiftly and accurately

Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery

Accurate and detail-oriented

Maintain high confidentiality

Independently manage multiple tasks in a professional manner

Ability to work independently with minimal supervision

Ability to work cooperatively with all departments

Ability to manage extensive amounts of paperwork

Ability to operate most office equipment (computer, fax, copier, etc)

Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses

Best practices of team member selection, development, and mentoring team members to success

Conditions of Employment:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Knowledge, Competences, and Talents:

Accountable
- Accept responsibility and account for actions

Assignment
- Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff's knowledge, skills, and abilities

Collaborate
- Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests

Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors

Guest Orientation
- Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner

Confidential
- Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information

Detail Oriented – Ability to pay attention to the minute details of a given project or task

Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

Emotional Intelligence
- Able to keep your emotional intelligence skills present and accessible, including thought and emotion control,…