C-Store Supervisor

SUMMARY:

Overall supervisory oversight of the convenience store (C-store) in the absence of the manager. Provides exceptional guest service to C-store guests. Responsible for initial and continuous training of guest service associates.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

MINIMUM NECESSARY QUALIFICATIONS:

Education:

High School diploma or GED

Experience:

3 years guest service experience with 1 year cash handling

1 year supervisory/lead level experience

Class AB certification for underground tank storage or must obtain within first week of employment

Must obtain SERVSafe Certification within 90-days and maintain throughout employment

Michigan TAM certification or must obtain within 60 days of employment

Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

Age Requirement:

At least 21 years of age

SKILLS AND ABILITIES:

Strong computer skills with experience in word processing, databases, and spreadsheets

Strong organizational, written, and verbal communication skills

Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery

Strong problem-solving skills

Accurate and detail-oriented

Strong money handling skills with the ability to count money and give change swiftly and accurately

Maintain high confidentiality

Independently manage multiple tasks in a professional manner

Ability to work independently with minimal supervision

Ability to work cooperatively with all departments

Ability to manage extensive amounts of paperwork

Ability to operate most office equipment (computer, fax, copier, etc)

CONDITIONS OF EMPLOYMENT:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Knowledge, Competences, and Talents:

Accountable
- Accept responsibility and account for actions

Assignment
- Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff's knowledge, skills, and abilities

Collaborate
- Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests

Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors

Guest Orientation
- Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner

Confidential
- Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information

Detail Oriented – Ability to pay attention to the minute details of a given project or task

Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

Emotional Intelligence
- Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department

Empathetic – Appreciates and sensitive to the feelings of others

Ethical
- Demonstrates conduct conforming to the highest-level set of values and accepted standards

Interpersonal skills
- Able to work effectively with guests, team members, management team, and vendors

Judgment
- Makes well-reasoned and timely decisions based on careful, objective review and informed data

Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs…