Clinical Office Assistant Lead - Rehab

Department: 37531 AMC Manitowoc County - Outpatient Rehabilitation: MOB

Status: Full Time

Benefits Eligible: Yes

Hours Per Week: 36

36 hours per week with required hours Monday to Friday. Some opening as early as 6:45 a.m. and some closing as late as 6 p.m. Will work with Clinical Office Assistants at three rehab locations and may have some hours at each location. No weekends or holidays.

Ideal candidate embodies Aurora's commitments, has excellent interpersonal and communication skills, is organized, and enjoys learning and sharing knowledge.

Pay Range: $21.85 - $32.80

• Coordinates operational workflow of clinical office staff. Distributes workload and staff assignments as necessary for optimum efficiency. In collaboration with supervisor, maintains daily clinical office levels.
• Assists supervisor with human resource responsibilities including interviewing and selection of new employees, new employee orientation, staff development, performance feedback, resolution of employee concerns, and employee morale.
• Performs Clinical Office Assistant duties based on department's needs including reception, answering, screening and triaging telephone calls, scheduling appointments, data entry, billing, medical records, maintaining files, logs and reports, assisting with gathering, organizing, and compiling data for reports, meetings, etc., collecting insurance co-payments, and other general clerical functions.
• Serves as a resource for all department personnel and physicians, including problem solving, office policy/procedure development, customer relations, promotion of service management, and implementation of department changes.
• May schedule and maintain calendar of appointments, meetings, and travel and coordinate related administrative aspects such as agendas, site selection, food and beverage selections, audio-visual arrangements, and document preparation. May conduct regularly scheduled staff meetings, huddles and/or arrange training and education programs.
• Oversees ordering of department supplies and maintains awareness of budget constraints for supplies. Monitors department office equipment and troubleshoots minor problems. Independently arranges for routine equipment maintenance or repairs.
• Resolves basic to intermediate customer concerns and complaints.
• Identifies and independently plans, develops, and implements additional projects or reports which may be useful to the department.
• Gather, compile, and summarize data/information for analysis as per supervisor's request. Assists in monitoring, tracking, and analyzing data.

None Required

High School Graduate

Typically requires 5 years of experience in secretarial/clerical support.

• Intermediate to advanced computer skills with Microsoft Office products (Word, Excel, Access, PowerPoint).
• Demonstrated project coordination skills.
• Excellent interpersonal, written, and verbal communication skills are essential.
• Demonstrated customer service skills including service recovery.

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday. Occasionally lifts items weighing up to 20 lbs.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.
• Position may require travel, may be exposed to road and weather hazards.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work.

• Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note:

Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a recruiter for more information during an interview.