Automotive Service Advisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Fixed – Van Horn CDJR of Manitowoc, Manitowoc, WI, US

• Generous paid time off policy including vacation, personal days, and holidays
• No Sunday’s
• Gym/workout reimbursement
• Tuition reimbursement
• Health, Dental, Vision, 401(k) & more!
• Paid volunteer time (16 hours of paid time off annually to volunteer for organizations of your choice in addition to our generous PTO plan)
• Employee discounts on vehicles, parts, and service
• Employee Stock Ownership Program (ESOP)
• Professional work environment
• Promote from within culture
• Community involvement
• Employee referral program
• Holiday parties, brewer game, summer picnic & more!

• Greet customers promptly and pleasantly
• Communicate with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance
• Perform vehicle walk around with customer to determine needed repairs
• Review vehicle maintenance history and make recommendations
• Provide the customer with available options for repairs while explaining the benefits of timely repairs
• Sell recommended service work to customers based upon mechanic’s diagnosis
• Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs
• Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician
• Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work
• Notify customers on the status of their vehicle, based on how the customer wants to be informed (minimum of 2× per day)
• Verify warranty and service contract coverage and administer claims for qualifying repairs
• Follow up with customers to ensure customer satisfaction
• Review completed work and charges with the customer and/or send a digital invoice for online payment
• Daily collaboration with the BDC team, including prompt response to customer inquiries

• High School Diploma or equivalent
• Valid driver’s license
• Previous customer service experience preferred but not required
• Must be organized, reliable, and able to work in a fast‑paced environment

For more information on what it’s like to work at Van Horn visit:

Working Hours:

Monday – Friday: 7 AM – 5 PM;
Rotating Saturdays: 8 AM – 12 PM.