Commercial Loan Servicer

Position Summary:

The Commercial Loan Servicer plays a vital role in the success of our lending operations. This position is the backbone of accuracy, compliance, and customer support within our commercial loan process. Every loan you touch helps strengthen relationships with businesses in our community, ensuring they receive the funding and service they need to grow and succeed. Your attention to detail, commitment to quality, and ability to manage many moving parts at once make a meaningful impact every day.

If you're someone who takes pride in precision, enjoys problem-solving, and values being a trusted resource to both customers and internal partners, this is a place where you can truly shine.

Commercial Loan Servicer - Key Responsibilities

Loan Onboarding Emphasis

• Ensure accurate and timely entry of all commercial loan documentation into the bank's core system.
• Provide support to Business Service Representatives regarding loan disbursements and fee collection.
• Ensure all applicable fees and costs are properly deferred.
• Perform post-closing tasks, including collateral lien perfection, and file exception tracking.
• Scan, image, and index all executed loan documents accurately.
• Process payments and advances for participated loans.
• Complete daily and monthly balancing of loan general ledger accounts, researching and resolving out-of-balance or outstanding items.
• Complete daily and monthly balancing of loan general ledger accounts, researching and resolving out-of-balance or outstanding items.
• Prepare and submit monthly reporting to secondary market investors (e.g., USDA, SBA, Farmer Mac).

Quality Control Emphasis

• Verify new loans and maintenance items entered into the loan system from the previous business day.
• Maintain required paper copies of "wet signature" documents.
• Follow up on outstanding file exceptions and monitor files for pending items such as final title policies, vehicle liens, and insurance documentation.
• Prepare, file, and track UCC continuations.
• Post incoming wire payments accurately and promptly.
• Perform paid-loan processing duties, including payoff transactions, collateral releases, and UCC terminations.
• Add or remove autopay information within the bank's core system as needed.
• Clear non-post transaction items from the previous day.

All

• Provide support to Relationship Managers, Business Service Representatives, Commercial Loan Processors and others as needed.
• Adhere to the bank's Code of Ethics and maintain a high level of confidentiality and professionalism.

#INDBF

Competencies:

• Accountability -willing to accept responsibility
• Accuracy - work is correct and error free and within company and regulation policies and guidelines
• Adaptability -able to fit into a changing working environment, including changing priorities and projects
• Decision Making - the ability to select an effective course of action while controlling resources and expenditures
• Detail Oriented -able to pay meticulous attention to all aspects of a situation or task, regardless of how small or seemingly unimportant the detail is
• Honesty, Integrity and Ethics -acts in a fair and just manner, free from deception; follows the company's accepted principles of moral conduct
• Initiative - acts and take steps to solve or settle an issue
• Interpersonal / Customer Oriented -develops and maintains relationships with others. The desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns and seeking to build trust
• Oral Communication - to communicate with clarity in order to clearly understand other's message and intent, and to be able to receive and process feedback
• Relationship Building -able to establish and maintain a good rapport and cooperative relationship with clients and co-workers
• Reliability - is dependable and trustworthy
• Time Management -effectively utilizes time for the completion of necessary job tasks
• Written Communication -is able to write concise clear letters, reports, and emails, including proofing and editing
• Results oriented- the ability to drive behaviors to emphasize achievement. The ability to be self-directed towards accomplishments, be action oriented, enjoy challenges, and pursue opportunities
• Innovative-to go beyond the conventional, a willingness to try different solutions, and to encourage new ideas

Education/Experience/Skills Loan Operations Servicer:

• Associates Degree or equivalent years of experience

• 1
  -3 years' experience in banking documentation preferred
• Must be proficient in MS Word, Outlook and Excel
• Must have the ability to handle multiple tasks from a variety of clients and bankers
• Must be able to prioritize and handle multiple duties