Deposit Ops Specialist - Research and Adjustment

Deposit Ops Specialist - Research and Adjustment

At Bank First, we're not just a bank—we're a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the "Best Banks to Work For". We combine professional excellence with a culture that truly values people. When you join Bank First, you're joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Imagine a workplace where:

• Your career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Your contributions directly impact guests and communities you care about
• You're part of a culture built on respect, collaboration, and empowerment

At Bank First, you don't just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

About the Role:

Research and Adjustment

The Research and Adjustment position is responsible for a range of duties related to the daily deposit operations of the bank, including core system functions, information verification, and customer service.

Responsibilities:

• Process incoming and outgoing, foreign and domestic wire transfers
• Reconcile and manage bank's daily cash position
• Reconcile Check Reconciliation System (CRS) and Financial Management System (FMS) daily
• Reconcile various GL accounts daily; research out of balance items.
• Process incoming requests, including subpoenas and levies, from various sources (government entities, court action, attorneys)
• Responsible for submitting federal and state interest withholding
• Process annual escheatment
• Review and track W-8 BEN customers for accuracy and renewals
• Process foreign checks
• Process check adjustments and duplicate items & stop payments
• Team member of the Fraud Squad
• Submit check fraud cases
• Review and process overdraft decisions
• Responsible for the Charge off deposit account process
• Complete weekly administrative tasks for CDARS and ICS programs
• Provide support to Tellers and Customer Services Representatives at all Bank First locations
• Provide support to Deposit Operations co-workers in their absence
• Lockbox Processing
• Review closed deposit accounts
• Follow procedures and share knowledge with others
• Accept and provide assistance for special projects as needed

Qualifications:

• Associates degree in business or accounting and banking experience preferred.
• A thorough knowledge of bank products and services
• Proficient use of computers, spreadsheets and various database systems. Strong Word and Excel knowledge
• Knowledge or ability to learn applicable banking and/or regulatory policies and procedures
• Effective verbal and written communication skills
• Strong interpersonal skills
• Excellent organizational skills
• Proven analytical and customer service skills
• Effective problem solving and decision making skills
• Ability to handle self professionally
• Strong ethical focus

Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.

We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.

Our Values:

Relationship Based | Community Focused | Innovative Solutions | Value Driven

Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.