Retail Loan QC Specialist

Why Work at Bank First At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Why You’ll Love Working Here Imagine a workplace where:

Your career growth is supported through training, mentoring, and advancement opportunities

Flexibility allows you to balance work and life without compromise

Your contributions directly impact guests and communities you care about

You’re part of a culture built on respect, collaboration, and empowerment

At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

About the Role:

Retail Loan QC Performs file compliance review of all residential mortgages, consumer loans, and home equity lines of credit, including originated, cancelled and rejected loans. Understands the loan origination and closing processes, including compliance requirements, with sufficient detail to be able to effectively review loan files. Ensures that all documents have been properly prepared, that all time frames for disclosures have been met and validates that all documents are calculated accurately.

Interfaces with other departments to obtain additional information required to ensure files are compliant and meet all federal regulations prior to closing.

Key Responsibilities Identifies findings, communicates findings for corrections and prepares a missing/correction detailed report per loan file. Follows up on unresolved issues to ensure completion of items and offers guidance to correct any errors as needed. Establishes and maintains effective working relationships with department to help remedy issues and improve processes

Responsible for ensuring that the Bank maintains a sound loan portfolio with respect to compliance with state and federal laws and regulations, and Bank lending policies and procedures. This includes but is not limited to:
Home Mortgage Disclosure Act (HMDA), TILA-RESPA Integrated Disclosure (
* TRID *), underwriting for ability-to-repay (ATR), qualified mortgage (QM), Real Estate Settlement Procedures Act (RESPA), Equal Credit Opportunity Act (ECOA), Fair and Accurate Credit Transactions Act (FACTA), Office of Foreign Assets Control (OFAC), and Customer Identity Process (CIP)
Assists with input of the monthly report of audit findings by preparing a detailed summary of outstanding items per loan file Provides backup support as needed for Retail Loan Operation Department functions.

Stays current on lending regulations, loan policy, underwriting and servicing practices through continuing education, seminars and webinars

Performs other duties as assigned#INDBFWhat We’re Looking For Minimum three (3) years retail loan operations or loan origination experience preferred

Strong knowledge of TRID , HMDA and loan documents required

Strong attention to detail and accuracy in working with numbers

Strong interpersonal skills to work with a wide variety of external and internal customers

Excellent customer service and communication skills, both verbal and written

Strong planning, organizational skills and ability to maintain accurate records and files

Ability to work independently with minimal supervision

Effective time management skills to include prioritizing workload and multiple tasks to meet strict deadlines

Teamwork orientation

Strong problem solving ability skills

Strong knowledge of personal computers and related software to…