Deskside Support Technician

Location:
Manitowoc, Wisconsin (Local candidates are preferred)

• Ensure timely arrival at Beazley sites to address reported issues.
• Perform effective troubleshooting and resolution of Workplace and Meeting Room incidents.
• Maintain comprehensive documentation of all issues, actions taken, and resolutions.
• Record accurate logs of time spent on-site.
• Comply with Beazley site-specific physical security requirements and all applicable safety measures.
• Deliver high levels of customer satisfaction through prompt, professional, and effective service.
• Provide designated day site visits and dispatch support on a Next Business Day basis during local business hours within the respective country.
• Collaborate closely with Infosys and Beazley engineers to ensure efficient incident resolution.
• Adhere to established incident escalation and communication procedures.
• Ensure supplier resources are appropriately trained, authorized, and equipped to perform onsite services safely.

• Stock checks and inventory validation.
• Basic onsite device support including installation, testing, and accessory/connectivity troubleshooting.
• Laptop builds and device wiping (subject to Beazley providing the approved Device Wiping Tool).
• Meeting room and printer health checks.
• Coordination and organization of device shipping.
• Execution of routine visit tasks including desk checks, video conferencing device checks, and Wi‑Fi connectivity validation.

• Proven experience in onsite IT support or field services.
• Strong troubleshooting skills for end‑user devices and meeting room technologies.
• Basic networking knowledge (Wi‑Fi validation, connectivity troubleshooting).
• Experience handling asset management and inventory processes.
• Ability to follow security and safety compliance standards.
• Excellent communication and customer service skills.
• Ability to work independently and manage Next Business Day dispatch requirements.