Xfinity Retail Sales Consultant

Job Summary

Build a rewarding retail career at Comcast Xfinity by engaging customers, supporting sales, and providing outstanding customer service.

• Engage customers with enthusiasm and demonstrate product features.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret account statements and pay bills in the store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed product knowledge and competitive information.
• Adhere to retail operational policies and procedures.

• High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry or lift 25‑pound boxes and move around the store constantly.

• Understand and apply Comcast Operating Principles.
• Own the customer experience and put customers first.
• Know your products, be an enthusiastic learner, and advocate for Comcast technology.
• Work as a team to achieve shared goals and welcome new ideas.

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Base Pay: $15.05 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $22.74 per hour.

• Medical, Dental, and Vision coverage
• Comcast Xfinity courtesy services in serviced areas
• Discount tickets to Universal Resorts
• Paid parental leave
• Tuition reimbursement (up to $8,000 for full‑time employees)
• Paid Time Off
• 401(k) savings plan with up to 6% dollar‑to‑dollar matching
• Additional benefits as outlined on Comcast’s career site

Application window is 30 days from posting, unless the number of applicants requires it to close sooner or later.

High School Diploma / GED (Required)

2–5 years in a retail or customer‑service environment.

Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.