License Specialist Specialist Job Mankato area,Minnesota USA,Administrative/Clerical

Under general supervision of the License Center Administrator, this position supports the License Center by efficiently and effectively being a trusted leader in delivering innovative services and serving the public by licensing drivers, registering, and titling vehicles, Department of Natural Resources (DNR) licensing, and maintaining Vital Records. This position works in a fast-paced License Center and performs front counter customer service duties.

The License Center Specialist is responsible for carrying out the functions in five service areas listed above.

ESSENTIAL FUNCTIONS

Engages positively with both internal and external customers. Communicates and interacts effectively and respectfully with colleagues, supervisors, representatives from other organizations, and the public.

Provides professional and exceptional customer service by exhibiting a pleasant and helpful disposition to all individuals. Greets and answers questions in a friendly and professional manner, both in person and over the telephone.

Processes licenses, registrations, titles, identification cards, and renewal documents. Reconciles records and cash drawer.

Prepares, completes, and submits daily and monthly reports.

Maintains records. Completes and submits all associated reports.

Handles payment of fees, records transactions, issues receipts, deposits fees, and reconciles records department-wide.

Maintains records including but not limited to birth, marriage, and death records. Issues and processes appropriate forms. Verifies application standards before acceptance and data entry.

Assists in identifying and implementing departmental efficiencies. Develops and implements new or updated procedures and assists with implementing new rules and regulations throughout the department.

Promotes a diverse, culturally competent, and respectful workplace.

Performs the physical and mental demands of the position.

Attends work during regularly scheduled hours.

ADDITIONAL FUNCTIONS

Maintains accurate inventory of supplies, licenses, and forms of the License Center as well as area dealers and vendors. Receives returned plates and holds until certified for disposal.

Files notaries.

Trains and mentors’ new staff as requested.

Participates in professional staff development. Participates in training and education opportunities to maintain and improve proficiency. Attends and participates in professional organizations. Associates with employees and departments from other counties and states for collaboration.

Performs other related functions as apparent or assigned.

MINIMUM QUALIFICATIONS

High School Diploma/GED; and
A minimum of two (2) years of customer service/clerical experience such as but not limited to greeting the public, handling phone calls, answering questions, troubleshooting customer problems, photocopying, filing, data entry, reporting, and scanning, etc.

PREFERRED QUALIFICATIONS

Experience working in a motor vehicle department or as a title clerk for a car dealership.
Proficient in understanding and speaking languages other than English, such as Spanish, Somali, Chinese, Sudanese, and Arabic, among others.

CONDITIONS OF EMPLOYMENT

Must be bondable.
Must successfully pass a background check.
Must possess a valid driver's license and be able to drive in the State of Minnesota.
Must comply with all federal and state laws and organizational and departmental policies and regulations.
Must adhere to data practices policies and standards regarding non-public data. Access to non-public data should be strictly limited to what is necessary to fulfill job responsibilities. While accessing these data, the employee should take reasonable steps to prevent unauthorized access by individuals without a work‑related reason. Once the work‑related purpose is complete, non-public data must be securely stored in accordance with county policies and Minnesota Statutes.

Monday through Friday, with a regular work schedule of 8:00 a.m. to 5:00 p.m. and a set weekly rotating shift of 7:30 a.m. to 4:30 p.m. Night, weekend, holiday, and overtime hours may be required to meet departmental needs, support special projects, and respond to the service demands of the community served.

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