Service Administration Coordinator

Service Coordinator – Commercial Roofing

We're hiring a Service Coordinator to support our commercial roofing service team. This role coordinates scheduling, customer communication, and billing support to keep service operations running efficiently.

What You'll Do

• Schedule and dispatch service crews
• Coordinate incoming service requests (phone, email, CRM)
• Create and track work orders
• Communicate with customers on scheduling and updates
• Support invoicing, billing, and accounts receivable follow-up
• Coordinate with technicians, service managers, and sales
• Maintain accurate records in CRM (FCS preferred)

What We're Looking For

• 2+ years of experience in dispatch, service coordination, or construction admin
• Experience in roofing, construction, HVAC, or field service preferred
• Strong organization, multitasking, and communication skills
• Comfortable using CRM systems and Microsoft Office

Why Join Us

• Stable, growing company in Mankato, MN
• Team-focused, fast-paced work environment
• Opportunity to grow within service and operations

Schedule

• Full-time, Monday–Friday
• Overtime, longer hours, or evening on-call only as necessary
• Minimal travel is required.

AAP/EEO Statement

• Kato Roofing provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual preference, or status as a veteran or disabled veteran in accordance with applicable federal laws. In addition, Kato Roofing complies with applicable state and local laws governing nondiscrimination in employment in every location in which Kato Roofing has facilities and/or jobsites.
  
  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.