Intake & Administrative Specialist - Temporary Job Mankato area,Minnesota USA,Administrative/Clerical

intake & administrative specialist - temporary

We are seeking a detail-oriented, multi-tasking Specialist for a full-time, temporary role expected to run through January 2027. This position handles high-volume administrative tasks and client support across three core community assistance programs:
Housing Prevention, Housing Vouchers, and Energy Assistance. As the primary point of contact, you will answer inquiries, collect and verify documentation, and process applications to help individuals and families maintain stable housing and utility services. We currently have three openings across these department focus areas.

Job Type: Full-Time, Temporary (Expected through January 2027)

Schedule:

Monday - Friday, 8:00 AM - 4:30 PM
Pay Rate: $18.00 / hour

Responsibilities:

Serve as the primary contact by answering high-volume incoming phone calls, emails, and text messages from applicants, property managers, and utility providers.
Collect, review, and verify physical and digital documents (leases, income verification, utility bills) to determine program eligibility.
Input participant records, track file statuses, and accurately update program databases in compliance with reporting standards.
Process incoming applications and maintain thorough, audit-ready compliance files across housing retention, voucher subsidy, and energy relief initiatives.
De-escalate customer concerns with empathy while providing clear guidance on application requirements and approval timelines.

Skills:

Prior experience working in human services, housing programs, or non-profit administrative support.
Familiarity with local community resources, housing assistance programs, or utility assistance frameworks.
Bilingual capabilities (verbal and written) are a strong plus.

Qualifications:

1-2+ years of administrative, data entry, client intake, or customer service experience.
Excellent verbal, phone etiquette, and written communication skills (email and text messaging).
Strong computer literacy, including proficiency with databases, spreadsheets, and data entry software.
High attention to detail with paperwork, document verification, and sensitive personal data.
Ability to commit to a full-time temporary assignment lasting through January 2027.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Accommodations Statement:

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Benefits:

medical
prescription
dental
vision
AD&D
life insurance offerings
short-term disability
401K plan (all benefits are based on eligibility)