Customer Account Project Manager

Come Work With Us! Taylor is proud to now offer "Daily Pay". With "Daily Pay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Taylor Corporation is looking for a Customer Account Project Manager
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To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

• Manage assigned customer accounts, including Taylor Companies and external wholesale accounts
• Coordinate and communicate multiple complex elements of account programs to meet customer requirements and expectations
• Serve as a backup to peers by supporting their accounts as needed
• Ensure customer requests and expectations are met by answering questions regarding program plans, stock, orders, pricing, and inquiries - primarily via email
• Process customer purchase orders accurately and on time by tracking orders through departments and systems
• Demonstrate product knowledge by clearly explaining features and benefits
• Provide continuous updates on procedures and guidelines in the area
• Anticipate customer needs and issues, proactively communicating program requirements, production timelines, shipping details, payment, and pricing information
• Resolve service issues politely, efficiently, and professionally
• Partner with departments (including sales) to support customer needs and requests, such as establishing critical dates, quotes, production timelines, inventory levels, and shipping options

• High School diploma or GED; formal education in a related field
• Willingness to look at new or innovative ways to improve methods and processes
• Strong problem solving skills with a detail-oriented, quality-focused mindset
• Self-starter who proactively takes action to achieve objectives
• Strong written and verbal communication skills, with clear and effective cross-department collaboration
• Strong team player with a commitment to company values, quality standards, and safe work practices
• Strong computer proficiency, including familiarity with Microsoft Office (Excel preferred)
• Ability to learn and apply key elements of production/manufacturing processes, systems, and tools
• Ability to work and stay focused under pressure and time constraints
• Ability to multitask with a strong sense of urgency, attention to detail, and accountability
• Ability to work independently or collaboratively while demonstrating ownership and follow through on commitments

• Previous Experience is beneficial in any of the following:
• Customer Service Experience
• Production/Manufacturing Experience
• Project Management or Account Coordination Experience

The anticipated hourly range for this position is $18-22. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee(s).

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.