Customer Service Representative

Customer Service Representative – The Paw Mankato, Destination Pet

Telehealth benefits, 401(k) matching, pet insurance, pay starts at $14.00 per hour, subject to DOE, plus tips.

The General Manager.

• Welcome pet parents and their pets with a friendly, 5‑star level of service.
• Answer phones with a smile and manage multi‑line phone systems.
• Tour new clients through the facility and sell services that keep tails wagging.
• Ensure vaccination records are up‑to‑date for safety compliance.
• Manage check‑ins and check‑outs efficiently and with a personal touch.
• Handle cash, cards, and balance the end‑of‑day cash drawer.
• Respond to complaints professionally and calmly.
• Escort pet guests to and from their enclosures with care and patience.
• Maintain a clean, welcoming lobby for first impressions.
• Assist other team members as needed.

• Strong people‑person skills and a love for pets.
• Prior experience in customer service or retail preferred.
• Excellent communication skills across phone, in‑person, and email channels.
• Comfort with multi‑line phones and computer systems.
• Calm under pressure and problem‑solving ability.
• High school diploma or equivalent required.
• Preferred: 1+ year of customer service experience.

• Mon‑Fri: 7:00am‑12:30pm and 12:30pm‑5:30pm, evening 8pm let‑out.
• Sat: 7:45am‑12:00pm and 12:00pm‑4:30pm, evening 8pm let‑out.
• Sun: 8:00am‑11:45am and 1:00pm‑4:30pm, evening 8pm let‑out.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer. Minorities, Women, Veterans, Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants, and provides reasonable accommodations to applicants with disabilities.

If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.