Senior Relationship Banker

Scope

You are responsible for providing an AMAZING customer experience to Profinium customers. You help customers achieve their dreams and build lasting relationships. You help the organization provide service to our customers, deepen existing customer relationships, and create new customer relationships. You make recommendations for improving banking functions and products to create an AMAZING client experience.

Customer Service - 60%

• You provide a high level of customer service, including greeting walk‑in customers and answering incoming calls in a friendly, professional manner.
• You perform paying and receiving functions for customers, which includes cashing checks, taking deposits, withdrawals, mortgage, consumer loan and other payments. Additionally, you may provide official checks and help customers with other transaction services.
• You assist customers with their account needs. This includes checking, savings, certificates, safety deposit boxes and advanced account types such as IRA’s, HSA’s, Trust, Estate, Fiduciary, etc.
• You specialize in more advanced account service needs for our clients.
• You provide a high level of customer service and are knowledgeable of the bank products offered, allowing you to understand and service the customer’s needs.
• You ensure that the assigned cash balances on a daily basis are kept secure at all times and maintain the cash drawer within assigned drawer limits.
• You understand and comply with related laws and compliance regulations that pertain to all of your duties. Examples include the bank secrecy act, privacy, and funds availability policy.
• You recognize any suspicious behavior and have the ability to make decisions when to consult management on any transactions.

Retain/Expand/Attract (REA) - 35%

• You successfully retain, expand, and attract clients to Profinium’s products and services. This may include expanding account relationships with existing clients, attracting prospects to the bank, and participating in joint calls with our partners. This effort may include contacting clients by phone, mail, email, and in person to ask for account relationships.
• You assist clients with providing recommendations to meet their banking needs, to include opening basic and more advanced new accounts (IRA’s, HSA’s) on a regular basis.
• You recommend policy and procedure enhancements to better serve customers and coworkers.
• You refer clients with lending needs to a team member who can assist them.
• You understand the basics of effectively applying selling techniques to open, develop, and close a sale. You also actively cross‑sell other products and services.
• You achieve personal goals set by you and your manager.
• You achieve team partnership (referral) results based on annual targets communicated by your manager.
• You assist in the successful achievement of goals set for the Branch and Bank as defined by the bank’s annual organizational objectives.
• You have a thorough understanding of current market trends and conditions.
• You have a thorough understanding of the various products and services the bank offers and effectively communicate the value of those services and products to the client or introduce them to the appropriate expert.

Other 5%

• You assess emerging issues and potential liabilities.
• You have a basic understanding of the compliance function and provide support in this area when needed.
• You may assist with training on Relationship Banking Products and Procedures.
• As part of the overall team of bank employees, you may be requested to assist in the support of other bank activities.
• You promote the AMAZING positive and energetic environment at Profinium by embracing our Purpose, Pledge, and Pursuits (P3’s) and Core Values to guide your behavior.

Customer Orientated
- Attention to Detail – Oral/Written Communication – Adaptable
- Problem Solving – Dependable – Technology Driven – Sales Skills

• You value client experience and are capable of committing to a team culture like no other!
• You take pride in providing a quality product and having fun along the way!
• You have a High school Degree or equivalent.
• You have 1-2 years of…