Program Support Specialist; AM​/PM Float

Program Support Specialist (AM/PM Float)

Join to apply for the Program Support Specialist (AM/PM Float) role at Residential Transitions, INC.

Residential Transitions, INC. provided pay range:
This range is provided by Residential Transitions, INC.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $21.00/hr - $21.00/hr

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings.

Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

The Float Mental Health Worker provides flexible, on-site support across all CRS residential programs to ensure continuity of care and adequate staffing coverage. This position is designed to respond to emergency staffing needs, staff call-outs, and short-term ratio adjustments, as well as to provide relief coverage that allows program staff to take scheduled breaks. Two Float Mental Health Worker positions are available — one dedicated to AM shifts and one dedicated to PM shifts, both Monday through Friday.

Float staff are expected to be cross‑trained in the routines, client supports, and documentation systems of multiple CRS programs and to maintain a high level of professionalism and adaptability.

• Provide direct support to individuals served in residential programs in alignment with their Coordinated Service and Support Plans (CSSPs) and Positive Support Transition Plans (PSTPs).
• Maintain a safe, structured, and therapeutic environment for individuals served across different program settings.
• Step into programs on short notice to provide coverage for call-outs, emergencies, or to support minimum staffing ratios.
• Offer temporary coverage to allow program staff to take scheduled meal and rest breaks.
• Assist with activities of daily living (ADLs), medication administration (if trained and delegated), meal preparation, community outings, and behavioral support as needed.
• Document daily progress, incident reports, and behavioral observations in accordance with 245D and RTI documentation standards.
• Communicate effectively with program staff, Program Managers, Regional Directors, and the on‑call team to ensure smooth transitions and accurate handoffs between shifts.
• Demonstrate flexibility and reliability when adjusting to different programs, team dynamics, and client needs.
• Support consistency in service delivery and reinforce person-centered practices across all CRS locations.
• Maintain confidentiality and uphold RTI’s core values and professional standards.

• High school diploma or GED.
• Minimum of one year of experience working with individuals with mental health diagnoses, developmental disabilities, or behavioral challenges preferred.
• Must possess a valid driver’s license, reliable transportation, and an acceptable driving record.
• Ability to meet DHS 245D requirements, including background study clearance and training compliance.
• Strong communication, problem-solving, and de‑escalation skills.
• Flexibility and willingness to work across multiple program sites.
• Must be able to work independently and adapt quickly to changing needs.

• Bachelor’s degree in one of the behavioral sciences fields OR 2000 hours of supervised experience providing clinical services in mental health or children’s emotional care.

• Generous PTO Accrual:
  Earn up to 3.2 weeks annually (0‑3 years) and 4.2 weeks annually (3+ years), accrued at 0.0461 hours per hour worked (0‑3 years) and 0.0615 hours per hour worked (3+ years).
• Access your earned pay anytime with on-demand pay.
• 7 Company Paid Holidays + 1 Paid Floating Holiday.
• 401(k…