System Support Specialist

Nidec is the world’s No.1 comprehensive motor manufacturer handling "everything that spins and moves", from miniature to gigantic. We are a leading manufacturer of commercial, industrial, and appliance motors and controls. Our product line features a full range of high‑efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers, and large refrigeration units.

With over 140,000 employees worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality. Whether driving locomotives, powering offshore platforms or keeping the lights on after a storm, our electric power generation products impact the world daily. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers’ electrical power needs for both prime and backup generation.

Shift: 1st shift

Days of Work: Monday – Friday

Work Hours: 8:00am to 5:00pm

Work Location: On‑site (North Mankato, MN)

Starting Salary: $19.90 to $27.88 Hourly

Pay Frequency: Bi‑Weekly

At Nidec, we prioritize our team’s well‑being and success. Our comprehensive benefits package is designed to support you both personally and professionally. The benefits include:

• Competitive Compensation:
  Attractive salary with additional bonus opportunities.
• Health and Wellness:
  Comprehensive medical, dental, vision and disability coverage, effective from your first day.
• Retirement Savings: 401(k) plan with a best‑in‑class company match of 100% on the employee’s first 6% with an additional 3% employer contribution.
• Work‑Life Balance:
  Generous time‑off package, including PTO and holidays.
• Education Assistance:
  Tuition reimbursement and continuous learning opportunities to support your professional growth.

The Help Desk Technician’s role is to support and maintain technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end‑user training and assistance where required.

• Strategy & Planning
  • Assist in developing long‑term strategies and capacity planning for meeting future hardware and corporate technology needs.
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises accordingly.
• Acquisition & Development
  • Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
• Operational Management
  • Identify and deliver required hardware service levels according to company policies.
  • Liaise with and provide training and support to end users and staff on equipment operation and other issues.
  • Install, configure, test, maintain, monitor and troubleshoot end‑user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end‑user software and networking software products.
  • Perform on‑site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off‑site repair as needed.
  • Receive and respond to incoming calls, pages, and/or e‑mails regarding hardware problems.
  • Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Maintain an inventory of all routers, switches, bridges, server boxes, cabling, and other networking equipment.
  • Document instances of hardware failure, repair, installation, and removal.
  • Maintain up‑to‑date knowledge of hardware and equipment contracts and supervise contract‑based installations.
  • If necessary, liaise with third‑party support and equipment vendors.
  • Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
  • Position will…